Motorola Solutions
Customer Support Manager - Texas
Texas, US Offsite, More..
No sponsorship$75k-$90kDetected 2 days ago
ForecastingCustomer SuccessCustomer SupportCommunicationCollaborationMicrosoft Office
About the role
- Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
- We help firefighters see around buildings and police officers see around street corners.
- Our work is very meaningful, impactful, and cutting edge and we invite you to explore it.
Responsibilities
- Manage sub-contractors deliverables and adherence to agreed scope and outcomes.
- Manage product quality issues as needed (FSB'S)
- Assist partners and vendors as needed with payment and billing issues
- Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
- Manage third party vendors as needed
- Manage contract change management as needed.
Nice to have
- If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Skills
- 5+ years customer service / support experience
- Basic financial acumen
- Computer skills (I.e. MS Office suite)
- Customer Satisfaction mindset
- Understanding of Motorola Solutions products and services
- Understanding of Oracle / Services Lifecycle tool and Excel.
- Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures.
- H.S. Diploma or G.E.D. + 4+ years of related work experience
- Bachelors Degree
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Target Base Salary Range - $75,000 to $90,000 USD
- Pay within this range varies and depends on job-related knowledge, skills, and experience.
Compensation
- Target Base Salary Range - $75,000 to $90,000 USD
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Company info
- Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
- Work with customers to discuss concerns and drive corrective actions to closure.
- Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.
Equal opportunity
- Motorola Solutions is an Equal Opportunity Employer.
Visa & Work Authorization
- Employer work permit sponsorship is not available for this position.
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This listing is sourced directly from Motorola Solutions's careers page and normalized into a canonical job model.