Gershautism
Level 2 IT Support Specialist (Brooklyn)
Brooklyn, NY · Full-time
Sponsorship not specified$50k-$65kDetected 5 hours ago
PowerShelliOSAndroidAzureMicrosoft DefenderHRISCustomer SupportTCP/IPDNSFirewallCommunicationMicrosoft TeamsSharePointCompTIA
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15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- For over 30 years, Gersh Autism has empowered students on the autism spectrum to reach their full potential.
- Serving individuals aged 5-21 across the U.S. and Puerto Rico, our network of K-12 schools provides personalized education tailored to each student's unique learning style.
- While your primary location will be Brooklyn, this position may require travel to other Gersh Academy locations in Queens and Long Island.
Responsibilities
- Install, configure, upgrade, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
- Perform root-cause analysis for recurring technical issues and implement long-term solutions.
- Create and maintain technical documentation, knowledge-base articles, and standard operating procedures.
- Manage Microsoft Entra ID, formerly Azure Active Directory, including user accounts, security groups, dynamic groups, licensing, and authentication.
- Support the deployment, enforcement, and troubleshooting of multifactor authentication.
- Deploy and maintain compliance policies, configuration profiles, application deployments, and device restrictions.
- Support endpoint security solutions, including Microsoft Defender and Arctic Wolf.
- Investigate security alerts and collaborate with internal and external security teams to remediate threats.
- Support Meraki networking infrastructure, including switches, wireless access points, firewalls, and security appliances.
- Manage user provisioning, permissions, shared resources, and access controls.
Requirements
- Three to five years of experience supporting enterprise IT environments.
- Experience supporting Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
- Experience with Meraki networking or a comparable enterprise networking platform.
- Familiarity with Microsoft Secure Score, Microsoft Compliance Manager, and cybersecurity best practices.
- Experience with endpoint security platforms such as Microsoft Defender, Arctic Wolf, SentinelOne, or comparable solutions.
- Strong understanding of TCP/IP networking, DNS, DHCP, VPNs, and wireless technologies.
- Experience working with ticketing systems and IT Service Management processes.
- Ability to prioritize multiple responsibilities while maintaining a high level of customer service.
- Ability to work independently while collaborating effectively within a team environment.
Nice to have
- CompTIA Network+
- CompTIA Security+
- ITIL Foundation Certification
- Meraki ECMS Fundamentals
- Must be able to keep students safe from themselves and others and, in some cases, may need to implement CPI (therapeutic holds) procedures.
- Must be able to remove oneself from potentially harmful situations and, in some cases, be able to lift a child.
- Ability to stand, walk, bend, kneel, and move throughout the workday
- Ability to physically intervene when required to ensure safety (per CPI training)
Compensation
- $50k-$65k
Company info
- We offer comprehensive therapeutic services-speech, physical, occupational therapy, and more-along with vocational training for older students.
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This listing is sourced directly from Gershautism's careers page and normalized into a canonical job model.