MegaCorp Logistics
Claims Director
Wilmington, NC · Director
Sponsorship not specified$125k-$150kDetected 8 days ago
CRMNegotiationSupply ChainLogisticsProcess ImprovementERPLeadershipCommunicationCollaborationProblem SolvingClaims ManagementTransportation Management
About the role
- The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims.
- This role provides strategic leadership for claims operations, team performance, process improvement, and complex claim resolution while partnering with internal and external stakeholders to minimize risk, maximize recovery opportunities, and ensure exceptional customer service.
Responsibilities
- Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel
- Manage the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims, serving as the primary escalation point for complex, high-value, or sensitive matters
- Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights for leadership while identifying trends related to cargo loss, shortages, damages, carrier performance, customer disputes, documentation gaps, and claim outcomes
- Implement process improvements to reduce claim exposure, strengthen documentation, improve recoveries, and increase operational efficiency
- Develop and maintain claims policies, procedures, training materials, best practices, and standardoperating procedures
- Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues, improve business processes, and support cargo protection, claims prevention, and risk mitigation initiatives
- Hire, train, coach, mentor, and develop Claims Department employees while managing performance, workload allocation, accountability, and succession planning
- Maintain a professional, customer-focused, and business-minded approach while protecting and promoting the company's reputation
- Perform other duties as assigned
- The following requirements are representative of those needed to perform essential job functions.
Requirements
- Ability to see, hear, and communicate clearly
- Ability to use hands and fingers for computer, phone, and clerical tasks
- Ability to work at a computer workstation for extended periods
- Ability to travel occasionally as business needs require
- Ability to interpret financial information, contractual obligations, and operational data
- Employees may be required to perform additional duties as assigned.
Nice to have
- High school diploma or GED required
- Bachelor's degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies, or a related field preferred
- Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required
- Advanced experience handling complex, high-value, escalated, or sensitive cargo and property damage claims required
- Three (3) or more years of leadership experience managing claims professionals required
- five (5) or more years preferred
- Experience developing claims reporting, analytics, dashboards, KPIs, and operational recommendations required
- Experience using claims management systems, transportation management systems, ERP systems, or related business software required
Skills
- Office-based position
- Works independently and collaboratively with others
- Use of claims management systems, transportation management systems, reporting tools, and standard office equipment
- Fast-paced environment requiring effective prioritization and decision-making.
Compensation
- Range: $125,000 - $150,000
- Annual parties
Benefits
- Medical, dental, vision, and life and disability insurance
- Health and wellness initiative including gym membership
- PTO and Flex holidays
- Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company.
- We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment.
- Education & Experience:
Company info
- Frequent communication with employees, customers, carriers, insurance representatives, legal counsel, and executive leadership
- Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely, cost-effective claim resolutions
- We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs.
- Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team.
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This listing is sourced directly from MegaCorp Logistics's careers page and normalized into a canonical job model.