Gaiias Open Positions

Gaiias Open Positions

Customer Success Manager

Remote (Canada)

Sponsorship not specified$10k-$120kDetected 26 days ago
RESTProcess ImprovementOnboardingCustomer SuccessCustomer SupportZendeskIntercomLeadershipCommunicationCollaboration

About the role

  • We're passionate about taking care of our people, and it's not just lip service.
  • We want you to focus on your job while we care for everything else.
  • Act as a customer advocate within the company, ensuring that customer feedback and needs are effectively communicated to product and engineering teams.

Responsibilities

  • Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between.
  • Manage customer relationships from post-sales kickoff, through implementation, and beyond.
  • Build strong and trusted relationships with key stakeholders in client organizations, including C-level executives and decision-makers.
  • Work closely with our program management, migration solutions and solutions engineering teams to oversee customer implementation processes, ensuring successful migration, user training, and customer relationship-building.
  • Collaborate with engineering and product to manage customer feature requests and go-live requirements.
  • Develop and maintain comprehensive customer-facing documentation, including knowledge base articles, videos, FAQs, and user guides.
  • We're here to support you every step of the way. #LI-DNI

Requirements

  • Ability to understand and articulate technological challenges and decisions. 🎖️ Qualifications At least 2+ years in a Customer Success role.
  • Experience with B2B software.
  • Experience with Customer Support tools (Zendesk, Intercom, etc.)

Skills

  • Work cross-functionally with teams like sales and product to improve inter-departmental processes.

Compensation

  • Knowledge or experience in the telecom industry or with CSPs. 💰Salary At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework.
  • The salary range for this role is CAD $100,00-$120,000.

Benefits

  • Should you require accommodations due to a disability during the

Company info

  • 🤙🏼 About gaiia At gaiia, we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers.
  • 🎭 Role We are a startup that has raised $30M in funding led by Inovia, Y Combinator, and GTM Fund.
  • We are looking for a Customer Success Manager to join our team.
  • This individual will contribute to all aspects of Customer Success, ensuring customers achieve their desired outcomes and maximize the value of gaiia, resulting in long-term satisfaction, retention, and advocacy.
  • We are seeking a Customer Success Manager to join our growing Customer Success team and ensure all of our customers are raving fans.
  • Working together with the Head of Customer Success, the Director of Customer Solutions, and the rest of our CS team, you will be responsible for helping our customers get the most out of gaiia by providing pre- and post-implementation support, proactively identifying opportunities to provide resources and training, and building strong relationships with key stakeholders.
  • You'll be responsible for your own book of customers and become an expert on their unique business processes. 💻
  • You'll get to know our customers' businesses and goals inside out and be able to provide them with strategic recommendations on how to use our software effectively.
  • Host regular meetings with customers to ensure satisfaction and maximum value add from the product.
  • Provide customized training to customers on each of gaiia's product modules.
  • Ensure that the documentation is up-to-date, accessible, and valuable for customers, reducing the need for repetitive support inquiries.
  • Provide technical support and guidance to customers, addressing their inquiries and issues related to our operating system.
  • Collaborate with the technical team to escalate and resolve complex technical challenges faced by customers.
Apply directly at Gaiias Open Positions →Create a free account for alerts like thisView Gaiias Open Positions immigration profile

This listing is sourced directly from Gaiias Open Positions's careers page and normalized into a canonical job model.