XNRGY Climate Systems
Coordonateur(trice) au service après-vente // After Sales Service Coordinator
Montreal
Sponsorship not specifiedDetected 1 day ago
Project ManagementCRMLogisticsProcurementERPCustomer SupportCommunicationCollaborationAdaptabilityOrganizational Skills
About the role
- The Service Coordinator supports the execution of start-up, commissioning, rework, and service activities for assigned mission-critical data center customer accounts.
- Success in this role requires excellent organizational skills, strong urgency management, and effective communication to maintain alignment with commissioning schedules.
- Reporting directly to the Project Manager or Team Lead, this person manages the service request intake process, coordinates cross-functional responses, prepares readiness documentation, and supports technician deployment in partnership with the Workforce Management team.
Responsibilities
- Manage the intake of service requests
- classify and track customer inquiries related to technical support, warranty, parts, and documentation.
- Prioritize with the Project Manager or Team Lead based on commissioning schedules and customer impact.
- Maintain an accurate tracker with clear statuses and timelines
- Support the Project Manager or Team Lead with schedule tracking, readiness validation, and issue escalation.
- Drive cross-functional follow-up to reduce cycle time and backlog aging.
- Manage the intake of service requests; classify and track customer inquiries related to technical support, warranty, parts, and documentation.
- Support visibility into needs without owning resource assignment decisions.
- Prepare structured updates for the Project Manager, Team Lead, and internal stakeholders.
- Lead coordination meetings, document action items, and follow up on next steps.
Requirements
- 1 to 3 years of experience in service or project coordination within a manufacturing, HVAC, or complex industrial environment.
- Strong experience with ERP, CRM, and service management platforms.
- Demonstrated ability to coordinate activities between engineering, operations, and field teams.
- Willingness to travel to job sites when required.
- Knowledge of French or Spanish is considered an asset.
- Ability to balance customer expectations with operational realities.
- Ability to identify issues and cont
- escalate risks when required.
Nice to have
- Gérer la réception des demandes de service
- classifier et assurer le suivi des demandes des clients (soutien technique, garantie, pièces et documentation).
- Établir les priorités avec le gestionnaire de projet ou le responsable d'équipe en fonction de l'échéancier de mise en service et de l'impact sur le client.
- Maintenir un registre précis avec des statuts et des échéanciers clairs
- escalader les risques lorsque requis.
- Coordonner les réponses avec les équipes d'ingénierie, de fabrication, d'approvisionnement, de logistique et de qualité, santé, sécurité et environnement (QSSE).
- Préparer les dossiers de préparation (ensembles de documentation, listes de vérification et dossiers techniques).
- Soutenir le gestionnaire de projet ou le responsable d'équipe dans le suivi des échéanciers, la validation de l'état de préparation et l'escalade des enjeux.
Benefits
- Coordinate responses with Engineering, Manufacturing, Procurement, Logistics, and Quality, Health, Safety & Environment (QHSE) teams.
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