Vendelux

Customer Success Manager

New York, NY · Full-time

Sponsorship not specifiedDetected 61 days ago

OnboardingCustomer Success

About the role

Events are one of the largest and most impactful marketing channels, yet historically one of the least measurable.
From identifying the highest ROI conferences to enabling targeted meeting programs, Vendelux helps companies turn events into a predictable and scalable growth engine.
The Customer Success role is a hybrid onsite position, with 4 days in the office based in our NYC headquarters.

Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.
Communicate and promote proven strategies, methods, and processes that lead to success
Vendelux https://vendelux.com/ is building the category-defining platform for event marketing intelligence.
Vendelux brings transparency and performance to this space - helping companies discover, evaluate, and optimize their event strategy with data.
This enables go-to-market teams to drive measurable ROI and maximize every event interaction.
We partner with many of the fastest-growing companies in the world, and our team includes leaders from Bain, ZoomInfo, Shutterstock, FanDuel, Compass, Airbnb, Forter and beyond.
The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to help build this function here.
Come build a great company with us!

5+ years of experience in a Customer Success, specifically at B2B growth stage startups

Competitive base salary and bonus
Healthcare covering medical, dental and vision
Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas - New Years week

Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
Great team member who contributes to our culture and our business
Our platform powers thousands of event decisions by delivering proprietary, AI-driven insights across hundreds of thousands of events globally.
At the core of our platform is a robust ecosystem of event organizer partnerships - where organizers share first-party data, enabling richer insights for customers while receiving benchmarking and audience intelligence in return.
In addition, Vendelux Meetings extends our platform by turning insights into pipeline - using AI to identify high-value attendees and proactively book 1:1 meetings between our customers and their ideal prospects at events.
Founded in 2021, Vendelux is a Series B SaaS company backed by top-tier investors including FirstMark.
We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product.
We are open to great people from non-traditional backgrounds.

r, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status

This listing is sourced directly from Vendelux's careers page and normalized into a canonical job model.