Ylopo

Client Success Manager

US Remote · Junior

Sponsorship not specified$60k-$75kDetected 16 days ago

SalesforceAccount ManagementLead GenerationCustomer SuccessCustomer SupportLeadershipCommunicationMentoring

About the role

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system.
Candidates well-suited to this role will have a track record of being detail-oriented, client-focused, and proactive in providing exceptional service both internally and externally.
To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy Ylopo reserves the right to change or modify job duties and assignments at any time.

Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
Maintain accurate documentation of client interactions, including logging activity in Salesforce and internal systems timely and correctly.
Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development.
Identify and cultivate qualified growth opportunities by uncovering client needs, driving product adoption, and recommending solutions that support long term success and account expansion.
Work closely with our product support team to investigate issues and software bugs, solving them independently or appropriately escalating them to the Manager of Client Success.

Undergraduate degree or relevant experience
Ability to facilitate the solution to complex issues and requests with a proactive, goal-oriented mindset
Ability to multitask, take initiative, and work independently toward deadlines to see tasks through to completion

Understanding of real estate and the real estate profession is a plus, but not necessary

and full benefits include starting base pay from $60,000 to $75,000, with an incentive bonus potential of up to 25% of base salary OTE, depending on experience.

include medical, dental, and vision coverage; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.
We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.
www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy
Manage client relationships within our general segment of business, evaluating "client health" to proactively schedule and conduct check-in calls.

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
a commitment to personal development,
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country.
We are seeking an outgoing, tech savvy individual to join our growing team.
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
team building events, team lunches/ happy hours, and other company wide events
a supportive, caring environment dedicated to continuous learning and growth.
This role handles the entire lifecycle of client success post-onboarding through training, support, and account management.
We are looking for candidates who are quick-thinking, organized, patient, and positive, with a strong ability to troubleshoot software issues, advocate for client needs, and escalate concerns to the Manager of Client Success when necessary.

This listing is sourced directly from Ylopo's careers page and normalized into a canonical job model.