Attain
Ad Operations & Automation Lead
Chicago, IL; New York, NY
Sponsorship not specifiedDetected 47 days ago
JavaScriptHTMLCode ReviewJiraSignal ProcessingResearchCommunicationCollaborationProblem SolvingMentoringPlain Language
About the role
- The Ad Operations & Automation Lead is the technical subject matter expert within Client Services.
- You will own complex escalations, manage our offshore Ad Ops team, and drive enablement across CS, directly enabling client retention and revenue growth.
- Beyond day-to-day technical ownership, you'll focus on scaling the quality and depth of service we deliver to clients through AI, automation, and process design, in close partnership with our Product team.
Responsibilities
- Own complex escalations across pixel/tag implementation, DSP setup (TTD, DV360, etc.), and PMP configuration, acting as the peer review point before issues reach Product.
- Partner with CS on client communications and JIRA escalations through resolution
- provide additional support for high-value, multi-partner advertisers.
- Serve as the primary knowledge resource for CS on measurement and ad ops by creating playbooks, training materials, and running 1:1s to build team autonomy.
- proactively surface issues and build tooling to expedite increases in usage.
- Own Attain's CS AI tooling and champion automation adoption by identifying manual workflows and partnering with Product to build tooling that eliminates or accelerates resolution.
- Build strong relationships across CS, Sales, and Product/Engineering
- At Attain, your contribution will help us build a more equitable and efficient data sharing ecosystem-whether helping consumers access modern financial services or businesses leverage data to achieve better outcomes.
- Joining a client call with a CS lead to troubleshoot a measurement discrepancy or support a campaign kick-off.
Nice to have
- 4+ years in ad operations, programmatic, or digital media execution as the technical owner of campaigns or ad operations, including senior IC or manager experience.
- Deep technical fluency-equally comfortable talking a client through a discrepancy report or advising on implementation strategy across DSPs, SSPs, PMPs, and ad servers.
- Direct experience troubleshooting pixel/tag issues using browser dev tools, Charles, or similar
- familiarity with HTML, JavaScript, and server-side or API-based integrations a plus.
- Experience managing or working with offshore resources.
- Clear communicator-can translate technical issues into plain language for CS, sellers, and clients, and write clear instructions for Product and Engineering.
- Prior experience in a measurement, data, or ad tech company in a technical function required.
- What a Typical Week Might Look Like
Benefits
- Our founders had a vision to empower consumers to leverage their greatest asset-their data-in exchange for modern financial services.
- Built with this vision in mind, our platform allows consumers to access savings tools, earned wages and rewards without cost or hidden fees.
- Triaging and resolving escalations from CS and offshore Ad Ops on pixel/tag issues, DSP setups, and PMP deal health.
Company info
- We are hiring this role to be based out of either Chicago, IL or New York, NY.
- At the moment, we are targeting candidates who are currently based in those markets.
This listing is sourced directly from Attain's careers page and normalized into a canonical job model.