Harpeth Valley Utilities District
Utility Billing Clerk
Nashville, TN, United States
Sponsorship not specifiedDetected 1002 days ago
AccountingExcelCustomer SupportCommunicationTime Management
About the role
- If those are your values too, we look forward to hearing from you!
- In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.
- Position Purpose: Provides courteous and efficient customer service and answers more complex or difficult customer inquiries.
Responsibilities
- Provides a variety of administrative support to the assigned group.
- Generate, track, and maintain Work Orders, cut-off notices, issuing work orders for utilities staff, etc.
Requirements
- Must be able to handle diverse task simultaneously and work effectively with interruptions and meet or exceed production and quality goals.
- Ability to handle confidential or sensitive information or issues.
- Demonstrated ability to independently compose effective written internal or customer communications.
- Must demonstrate effective oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications.
- Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
Nice to have
- High school diploma or GED plus additional specialized courses or Associates Degree in related field.
- Related Accounting Experience and/or degree.
- At least three years internal or directly related experience with knowledge of departmental function, policies, procedures, terminology and interrelationships.
Skills
- Demonstrates thorough knowledge of Customer service and Billing systems.
- Demonstrated ability to independently compose effective written internal or customer communications. Good telephone etiquette.
- Must demonstrate ability to pay close attention to details, and present good planning, organization, and time management skills.
- Responsible for maintaining all records of utilities, billing.
- Accepting new permit applications and new customer accounts.
- Collecting and depositing revenues in the proper bank account.
- Knowledge/Skills/Abilities:
Benefits
- The Harpeth Valley Utilities District comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance.
- Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Company info
- Office environment sometimes independently working and other times as a group work team in an open office.
- Fast paced and serving an expanding client network of customers.
- Due to walk in customer service and public facing, this is an onsite job and not a hybrid position.
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This listing is sourced directly from Harpeth Valley Utilities District's careers page and normalized into a canonical job model.