SquareTrade1

Digital Product Manager, CRM

San Francisco, CA, United States

No sponsorship$145k-$170kDetected 61 days ago

LLMsAgentic AIProduct ManagementProduct StrategyProject ManagementAgileCRMCustomer SupportMentoringAdaptability

About the role

SquareTrade is the fastest growing company of its kind.
A member of the Allstate family, SquareTrade has headquarters in San Francisco and London.
As the market leader of protection plans, we touch the lives of millions of people across the world.

Own initiatives that directly impact agent efficiency, including reducing handle time and improving productivity
Play a key role in enabling successful partner launches by ensuring agents are equipped with the tools and workflows needed to support customers post-launch
Contribute to how AI is applied to improve agent workflows and customer support experiences
Work across a highly visible platform that supports every customer interaction channel and product across the organization
Collaborate with stakeholders, including senior leaders when needed, to align CRM capabilities with enterprise growth and strategic priorities
Take ownership of outcomes, not just delivery, and proactively drive results aligned to business goals
Communicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaboration.
Use data to guide decisions, leveraging KPIs, customer feedback, and insights to support prioritization and influence product direction within the team.
Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
Can decompose problems into manageable stories to then create and prioritize a clear backlog for the product team

4+ years of experience as a product manager within a technology development environment

Experience working with SaaS vendors and platform-based products
Exposure to customer service or contact center technologies
Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
Previous Scrum Master or Project Management experience
At SquareTrade you'll have access to:
SquareTrade estimates the possible base compensation for this role, if hired in the San Francisco Bay Area, California, to be in the range: $145K - 170K
SquareTrade/ Allstate generally does not sponsor individuals for employment-based visas for this position.
The candidate(s) offered this position will be required to submit to a background investigation.

Can support roadmap execution, aligning work with the product vision and providing timely input during development cycles to keep progress on track.
Are flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes
Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Flexible Time Off Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
Various corporate perks and discounts

SquareTrade/ Allstate generally does not sponsor individuals for employment-based visas for this position

This listing is sourced directly from SquareTrade1's careers page and normalized into a canonical job model.