Elsevier

Elsevier

Implementation Analyst

Pennsylvania, USA · Staff+

Sponsorship not specified$59k-$99kDetected 68 days ago
Product ManagementProject ManagementStakeholder ManagementAccount ManagementCustomer SuccessHL7/FHIREHR/EMRLeadershipCommunicationProblem SolvingOrganizational Skills

About the role

  • The Implementation Analyst is responsible for leading and executing the implementation of Elsevier's Clinical Solutions products across healthcare organizations.
  • This role requires a strong combination of project management expertise, technical acumen, and customer engagement skills to ensure successful deployments and sustained product adoption.
  • Serve as the primary point of contact for customers during implementation, managing multiple concurrent, high-complexity projects

Responsibilities

  • Lead the end-to-end implementation lifecycle for Elsevier Clinical Solutions products, from project initiation through go-live and transition to Customer Success
  • Develop and manage comprehensive project plans, including timelines, milestones, risk mitigation strategies, and stakeholder communication plans
  • Drive effective stakeholder engagement across clinical leadership, IT teams, project managers, and administrative staff
  • Provide subject matter expertise on product functionality, workflows, and best practices to support successful adoption
  • Facilitate requirements gathering, workflow analysis, and solution design, ensuring alignment with customer objectives
  • Coordinate and support EHR integration efforts, including understanding of HL7 interfaces, data workflows, and interoperability requirements
  • Proactively identify, manage, and escalate risks, issues, and change requests to ensure project success
  • Collaborate cross-functionally with Product, Technology, Content, Sales, Account Management, and Customer Success teams to address customer needs and improve implementation processes
  • Develop and maintain customer-specific documentation, implementation artifacts, and best practice resources

Requirements

  • Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
  • Ability to work collaboratively across cross-functional teams in a matrixed organization

Skills

  • Contribute to the continuous improvement of implementation methodologies, tools, and internal knowledge sharing

Compensation

  • $59,200 - $98,600.

Benefits

  • Deliver training and education tailored to diverse user groups to promote strong product adoption and utilization
  • Background in Business, Healthcare Administration, Information Technology, or a related field
  • We are delighted to offer country specific benefits.
  • Click here to access benefits specific to your location.

Company info

  • About Our Team
  • The Customer Enablement and Implementation Team are part of Elsevier's Clinical Solutions Customer Success organization, dedicated to delivering exceptional customer experiences across the full product lifecycle.
  • We partner closely with healthcare organizations to ensure successful onboarding, implementation, and long-term adoption of Elsevier's Clinical Solutions portfolio.
  • Our team is highly collaborative, solutions-oriented, and committed to continuous improvement.
  • We focus on driving measurable value for our customers through effective project execution, strong stakeholder engagement, and optimized product utilization, ultimately supporting improved clinical and operational outcomes.

Equal opportunity

  • qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
  • EEO Know Your Rights.
  • If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Visa & Work Authorization

  • are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientat
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