Dungarvin

Dungarvin

Staffing Coordinator

Menifee, CA, United States

Sponsorship not specifiedDetected 1 day ago
ExcelCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft OfficeSharePoint

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Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • SKILLS CRITICAL FOR SUCCESS: - Ownership & Accountability: Takes full ownership of assigned caseload, proactively identifying staffing gaps and driving follow-through.
  • Communicates clearly, professionally, and confidently while providing exceptional customer service. - Urgent Response & Calm Under Pressure: Stays composed in fast-changing situations.
  • Adapts quickly to changing schedules, caregiver availability, and client needs. - Emotional Intelligence & Professionalism: Balances empathy with professionalism in sensitive conversations.

Responsibilities

  • Actively supports teammates during high-volume periods.
  • Team Culture: A collaborative and service-focused environment where teamwork, adaptability, and clear communication drive success.
  • Acting as the primary coordinator for your assigned caseload, you'll partner with caregivers, clients, families, and internal teams to ensure services are scheduled, staffed, and delivered successfully.
  • Interdisciplinary Collaboration: Partner with recruiting, operations, and other internal teams to support staffing needs, caregiver onboarding, and successful service delivery.
  • Documentation & Operational Support: Maintain accurate scheduling records, caregiver communications, and client updates within company systems while adapting to shifting priorities in a fast-paced environment.

Requirements

  • Experience working in a phone-based environment (approximately 65% of duties), requiring strong prioritization, responsiveness, and real-time coordination of schedules and service needs.
  • Microsoft 365 Proficiency:
  • occasional evening hours required
  • Work Schedule: Monday-Friday 8:00AM - 5:00PM; occasional evening hours required

Nice to have

  • High-Volume Scheduling Experience: Experience managing caregiver schedules, call-offs, urgent staffing requests, and competing priorities in a fast-paced environment.
  • Scheduling & Care Coordination Systems: Experience using scheduling or care coordination platforms such as MatrixCare or similar systems.
  • Ownership & Accountability: Takes full ownership of assigned caseload, proactively identifying staffing gaps and driving follow-through.
  • Urgent Response & Calm Under Pressure: Stays composed in fast-changing situations.
  • Judgment & Adaptive Problem Solving: Makes sound decisions in real-time situations with competing priorities.
  • Adapts quickly to changing schedules, caregiver availability, and client needs.
  • Emotional Intelligence & Professionalism: Balances empathy with professionalism in sensitive conversations.

Skills

  • Bilingual (English and Spanish).
  • Microsoft 365 Proficiency: Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).
  • Ownership & Accountability:
  • Takes full ownership of assigned caseload, proactively identifying staffing gaps and driving follow-through.
  • Works independently, escalates appropriately, and prioritizes service continuity.
  • Communication & Relationship Management:
  • Communicates clearly, professionally, and confidently while providing exceptional customer service.
  • Urgent Response & Calm Under Pressure:
  • Stays composed in fast-changing situations.
  • Responds quickly to urgent staffing needs while remaining solution-focused during high-stress conversations or service disruptions.
  • Judgment & Adaptive Problem Solving:

Compensation

  • $23.50 hourly fixed rate.

Benefits

  • Retirement Plan: Employees may participate in a 401(k) retirement savings plan.
  • As a Staffing Coordinator, you will support the daily coordination of caregiver schedules and client services, ensuring appropriate staffing coverage and exceptional customer service.
  • Scheduling & Coverage Coordination: Coordinate caregiver schedules, ensuring appropriate caregiver matching, continuous coverage, and timely response to call-offs, schedule changes, and urgent staffing requests.
  • Works closely with recruiting, payroll, operations, and peers to ensure staffing coverage and continuity of care.

Company info

  • Cambrian Homecare, LLC (part of the Dungarvin family of companies) has been providing compassionate, flexible, and personalized in-home care since 1996, helping individuals of all ages; including seniors and persons with developmental disabilities; live independently and with dignity in the comfort of their own homes.
  • Our work is rooted in community, reliability, and meaningful human connection.
  • At Cambrian, every team member contributes to a culture of support and respect.
  • We partner with caregivers, families, hospitals, and community organizations to deliver tailored care plans and build relationships that truly matter.
  • While no workplace is perfect, many people who work here highlight the sense of purpose, teamwork, and flexibility they experience as part of the Cambrian community.
  • In this role, you'll help support operations by serving as a key resource for caregivers and clients, ensuring services remain staffed, coordinated, and running smoothly when support is needed most.
  • A collaborative and service-focused environment where teamwork, adaptability, and clear communication drive success.
  • Work Schedule:
  • Monday-Friday 8:00AM - 5:00PM; occasional evening hours required
  • Retirement Plan:
  • Employees may participate in a 401(k) retirement savings plan.
  • This is a high-volume, fast-paced role requiring strong follow-through, sound judgment in urgent situations, and the ability to manage competing priorities while maintaining a positive experience for clients and caregivers.
  • Scheduling & Coverage Coordination:
  • Coordinate caregiver schedules, ensuring appropriate caregiver matching, continuous coverage, and timely response to call-offs, schedule changes, and urgent staffing requests.
  • Client, Family & Caregiver Communication:
  • Serve as a primary point of contact for caregivers, clients, and families by providing scheduling updates, addressing service concerns, communicating changes, and delivering exceptional customer service through high-volume phone and written communication.
  • Service Coordination:
  • Coordinate new and ongoing services by communicating client needs, caregiver availability, and scheduling updates to ensure continuity of care.
  • Interdisciplinary Collaboration:
  • Partner with recruiting, operations, and other internal teams to support staffing needs, caregiver onboarding, and successful service delivery.
  • Scheduling & Service Utilization Monitoring:
  • Monitor caregiver schedules, authorized service hours, staffing needs, and client schedules to identify coverage gaps, maximize utilization, and support new referrals and service requests.
  • Documentation & Operational Support:
  • Maintain accurate scheduling records, caregiver communications, and client updates within company systems while adapting to shifting priorities in a fast-paced environment.
  • High school diploma or equivalent.

Equal opportunity

  • You'll join a collaborative team that values communication, initiative, and problem-solving.
  • If you enjoy building relationships, working with a sense of urgency, and balancing both people-focused and operational responsibilities, this role offers meaningful work with visible impact every day, where no two days are ever the same.
  • This role is highly dynamic and reactive; no two days are the same, with priorities shifting rapidly based on client needs, caregiver availability, and urgent service requests.
  • We believe in supporting not only those we serve but also each other, fostering a collaborative and supportive work environment for all.
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This listing is sourced directly from Dungarvin's careers page and normalized into a canonical job model.