World Fuel Services

World Fuel Services

IT Operations Engineer

WEBSTER, TX · Senior

Sponsorship not specifiedDetected 1 day ago
PythonPowerShelliOSAndroidAWSAzureCloud PlatformsJiraCustomer SupportTCP/IPDNSVPNCommunicationCollaborationProblem SolvingMicrosoft TeamsCompTIA

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.
  • Stronger together, we promote an environment where individuals can thrive.

Responsibilities

  • Incident Management & Technical Support
  • Manage support requests and incidents through established ticketing and IT service management processes.
  • Support cloud, endpoint, server, and network technologies to ensure optimal performance and availability.
  • Gather diagnostics, logs, and technical data to analyze root causes and drive resolution efforts.
  • Support the adoption of best practices across the IT Operations organization.
  • Collaboration & Team Support
  • Partner with Service Desk, Infrastructure Engineering, Information Security, and business stakeholders to deliver effective solutions.
  • Participate in team projects and operational initiatives that support business growth and technology transformation.
  • Take ownership of operational issues and drive them through resolution.
  • Maintain a customer-focused mindset while balancing technical priorities.

Requirements

  • 5+ years of experience in IT Operations, Systems Administration, Technical Support, or a related technology discipline.
  • Experience using IT service management and ticketing platforms such as Jira Service Management, ServiceNow, or similar tools.
  • Demonstrated proficiency supporting Microsoft Windows 10/11 and Apple macOS in an enterprise network.
  • Working knowledge of modern endpoint platforms (Microsoft Intune, Windows Autopilot, Jamf Pro) and identity systems (Microsoft 365, Entra ID / Active Directory, cloud platforms, and networking fundamentals.
  • Experience with infrastructure monitoring, log analysis, troubleshooting, and operational support.
  • Strong analytical and problem-solving skills with the ability to prioritize multiple tasks effectively.

Nice to have

  • Familiarity with automation and scripting tools, including PowerShell, Python, or similar technologies.
  • Experience supporting virtual desktop platforms (Citrix DaaS, Windows 365 Cloud PC, Azure Virtual Desktop) and cloud environments (Microsoft Azure, AWS).
  • Success in This Role
  • You will be successful in this role if you:
  • Continuously look for ways to improve reliability, efficiency, and service quality.
  • World Fuel is an equal opportunity/affirmative action employer.
  • World Kinect Corporation

Skills

  • At World Fuel, our employees are the key to our global success.
  • IT Operations Engineer II
  • At World Fuel, technology is critical to keeping our global business running efficiently and securely.

Benefits

  • Perform system health checks, maintenance activities, patching, upgrades, and operational support tasks.

Company info

  • We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.
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This listing is sourced directly from World Fuel Services's careers page and normalized into a canonical job model.