Ping Identity

Manager, Customer Success

USA - Remote

Sponsorship not specified$92k-$123kDetected 15 days ago

SalesforceCRMAccount ManagementForecastingCustomer SuccessLeadershipCommunicationCollaborationMentoring

About the role

It's something that inspires our company.
People don't come here to join a culture that's built on digital freedom.
One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

Own renewal, churn, and expansion outcomes for the Strategic East portfolio, in close partnership with Sales and Renewals leadership.
Ensure CSMs build and maintain strategic success plans for priority accounts, focusing on clear business outcomes, ROI, and executive alignment.
Recruit, onboard, and develop a high‑performing Customer Success team aligned to Ping Identity's core values.
Set clear goals and expectations (KPIs, behaviors), and maintain a consistent rhythm of 1:1s, coaching, and performance reviews.
Build strong career development plans for each team member, including skills, certifications, and stretch assignments.
Implement and continuously improve standard processes and playbooks for adoption and value realization within the strategic segment.
Drive effective use of Customer Success tooling (e.g., Gainsight, CRM) for accurate data and workflows & ensure disciplined data hygiene & system updates to enable a clear windshield and rear view mirror on the business.
Own the team's forecasting and reporting for renewals, risk, and expansion opportunities in the East.
Collaborate with Product and Engineering to advocate for strategic customer needs and influence the roadmap.
Partner with Marketing on customer engagement events, advocacy, and developing customer success stories from your team's accounts.

Required Experience & Skills
Strong understanding of subscription / ARR business models, renewals, and expansion mechanics.

Experience in Identity & Access Management (IAM), security, or adjacent enterprise SaaS domains.
Hands‑on experience with Customer Success platforms (e.g., Gainsight) and Salesforce CRM.
Key Performance Indicators (KPIs)
The Manager of Customer Success will be measured on a combination of:
Renewal Rate for team portfolio.
Churn ($ and %) against plan, with clear visibility of at‑risk ARR and mitigation status.
Expansion contributed or influenced by the team.
2+ years of experience leading or mentoring CSMs or similar roles (formal line management preferred).

$92,000 - $123,000 + variable pay
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above.
Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Oversee delivery of annual department KPI targets for the Strategic East region.

We believe in and facilitate a flexible, collaborative work environment.
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together.
Commuter Offset (Specific locations)

A company culture that empowers you to do your best work.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives
Proactively identify at‑risk customers, ensure CSMs deliver effective save plans, and drive cross‑functional mitigation actions.

This listing is sourced directly from Ping Identity's careers page and normalized into a canonical job model.