Lumere
Managed Services Analyst I
Office Location or Remote - USA
Sponsorship not specified$18k-$22kDetected 29 days ago
ExcelSupply ChainCustomer SupportPatient CareLeadershipTime ManagementMicrosoft Office
About the role
- It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively.
- Together we take more than a billion dollars out of the cost of delivering healthcare every year.
Responsibilities
- Accurately document all actions in daily work and customer interactions.
- Identify, document, and escalate repetitive customer issues.
- Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.
Requirements
- Basic technical knowledge of software products
- Working knowledge of Microsoft Office Suite, Microsoft Excel, and Word
- Experience working in a team-oriented environment
- Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role.
Nice to have
- Supply Chain experience preferred
Skills
- Ability to recognize problems, gather information, and escalate to leadership when necessary.
- Internet savvy and computer literacy with proficiency in Microsoft Office applications.
- Must be able to follow documented processes and be detail oriented.
- Strong accountability and integrity due to the sensitive nature of information.
- Strong customer support skills.
- Clear and effective verbal and written communication.
- Ability to regularly meet or exceed KPI and QA standards.
- Ability to grow and adapt to changing guidelines or processes.
- This position requires effective time management skills, thorough attention to detail, and a high level of integrity.
Compensation
- Up to 10% travel annually required
Benefits
- It's the way you do business in healthcare
- Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
- It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not
- Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems.
- Place phone calls to participating customers and provide education when deemed necessary or beneficial.
This listing is sourced directly from Lumere's careers page and normalized into a canonical job model.