Gusto
Platform Operations Analyst
New York, NY · Full-time
Sponsorship not specifiedDetected 1 day ago
SQLAccountingProcess ImprovementResearchCommunication
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40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is a hands-on operations role focused on running and sharpening the day to day operation.
- you'll use AI and data tooling to reshape how the machine runs.
- If you want a seat where operational excellence, a builder's instinct for process, and genuine curiosity about how money moves all matter, this is it.
Responsibilities
- You will own the day-to-day execution of reconciliation and loss detection, resolve the issues that surface across both, and, just as importantly, make the work better every quarter by improving the process and automating the manual parts.
- you'll use AI and data tooling to reshape how the machine runs. Over time you'll build an end-to-end understanding of how money flows through the Gusto product, from a transaction all the way to the financials.
- Over time you'll build an end-to-end understanding of how money flows through the Gusto product, from a transaction all the way to the financials.
- Own reconciliation execution and exceptions research across customer cash and money movement, validating the accuracy of Gusto's financial data with internal and external partners.
- Monitor transactions to detect discrepancies, anomalies, and potential losses; investigate promptly and drive issues to resolution.
- Contribute to the accuracy and timeliness of financial close and reporting for the areas you own.
- Tighten the controls on the processes you own, whether manual or automated, and recommend enhancements that reduce risk and manual effort.
- Partner with Engineering to trace recurring breaks and losses to their source and resolve the underlying product or system gaps, rather than absorbing them downstream.
- Share what you build so teammates can replicate it, raising the whole team's efficiency, not just your own.
- With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
Requirements
- Bachelor's degree in Finance, Accounting, Business, or a related analytical field.
- Familiarity with reconciliation, cash management, ACH/NACHA rules, or card networks.
Skills
- proficient in spreadsheets, and either working in SQL today or a clear aptitude and eagerness to learn it quickly.
- Gusto has physical office spaces in Denver, San Francisco, and New York City.
- The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
- Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
- When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
- This includes non-office days for hybrid employees.
Compensation
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Benefits
- We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
- Learn more about our Total Rewards philosophy.
Company info
- Payments are at the core of Gusto's business, and the Platform Operations team is the foundation of financial trust behind them.
- We safeguard customer funds and keep financial operations accurate, transparent, and scalable, sitting as the connective tissue between Engineering and Accounting/Finance.
- That means reconciling money movement, detecting and investigating losses, resolving exceptions as they come up, and continuously improving the processes and tooling that let us do all of it at scale.
- Here's what you'll do day-to-day:
- Identify, escalate, track, and close individual payment related issues across reconciliation and loss domains, pulling in the right cross functional partners (Engineering, Accounting, Payments) to get each one resolved.
- Strengthen documentation so processes are durable, repeatable, and not person dependent.
- Use AI to automate manual, repetitive workflows, chaining multiple steps to move from raw data to finished output and measurably reduce the time your work takes.
- Spot the most manual, repetitive, and high volume work in your domain and prioritize it for automation, going after the biggest reductions in effort first.
This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.