Cydcor
Sales Quality & Customer Support Specialist
Agoura Hills, California, United States
Sponsorship not specifiedDetected 42 days ago
SalesforceCRMExcelCustomer SuccessCustomer SupportCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance.
- Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law.
Responsibilities
- Support customer success by identifying, tracking, and resolving service concerns within established timeframes Partner with sales offices to understand customer feedback and drive improvements in processes and training Analyze data and reporting to spot emerging trends and recommend proactive solutions Collaborate across internal teams to share insights, update procedures, and implement best practices Contribute to continuous improvement by reviewing existing policies and recommending updates Provide coaching and support to field teams related to quality expectations and client standards Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience Track and improve resolution effectiveness and customer satisfaction metrics
- As a Sales Quality & Customer Support Specialist, you'll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor's standards of excellence.
Requirements
- Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach.
- This job description includes a summary of essential job functions and does not restrict management's right to assign other duties and responsibilities as required.
Company info
- At Cydcor, we're committed to delivering exceptional experiences for our clients and customers.
This listing is sourced directly from Cydcor's careers page and normalized into a canonical job model.