US Physical Therapy
Patient Account Representative
Lincoln, NE, United States
Sponsorship not specifiedDetected 4 hours ago
Customer SupportPatient CareLeadershipCommunicationMicrosoft Office
About the role
- Known for clinical excellence and personalized patient care, our practice specializes in the evaluation and treatment of orthopedic conditions while serving individuals with a wide range of rehabilitation needs.
Responsibilities
- The opportunity to work alongside highly skilled clinicians and an exceptional support team
- Partner with patients to resolve billing, payment, and account-related concerns with professionalism and empathy.
- Verify, review, and update patient insurance information to maintain accurate account records.
- Maintain accurate, confidential, and up-to-date patient account documentation in accordance with organizational policies.
- Deliver exceptional customer service while assisting patients, providers, and insurance representatives with billing inquiries.
Requirements
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
Nice to have
- Loves interacting with people and creating positive first impressions
- Takes ownership of their work and follows through on commitments
- Thrives in a collaborative, team-oriented environment
- Is organized, proactive, and solutions-focused
Benefits
- Excellent benefits package including 401k, health, dental, and generous paid time off
- Communicate with insurance providers to verify eligibility and benefits, obtain prior authorizations, and resolve coverage issues.
- Follow up on outstanding insurance claims, denials, and unpaid balances to maximize reimbursement.
- Collaborate with cross-functional teams to streamline workflows, improve billing processes, and support timely reimbursement.
- Stay current on insurance regulations, payer policies, and medical billing and coding requirements to ensure compliance.
- 1-2 years of experience in medical billing and collections
- Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
- Experience verifying insurance benefits and obtaining prior authorizations
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This listing is sourced directly from US Physical Therapy's careers page and normalized into a canonical job model.