Lone Wolf Technologies
Service Delivery Director
United States (Remote) · Director
Sponsorship not specified$145k-$165kDetected 63 days ago
Account ManagementContract ManagementCustomer SuccessLeadershipCommunicationOrganizational Skills
About the role
- This role does not have direct people management responsibilities.
- The ideal candidate is a highly organized, commercially aware service delivery professional with strong executive presence, exceptional communication skills, and the ability to influence cross-functional teams without direct authority.
Responsibilities
- Serve as the primary business contact and relationship lead for assigned strategic customer engagements.
- Establish and maintain strong working relationships with customer stakeholders, including executive sponsors, operational leaders, and cross-functional partners.
- Support and facilitate customer governance forums, including executive business reviews, operational governance meetings, escalation calls, and Steering Committee sessions.
- Drive proactive communication regarding service delivery status, risks, decisions, timelines, and dependencies.
- Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, milestones, service levels, and key contractual dates.
- Monitor and manage commercial matters including change requests, service impacts, scope clarification, financial implications, and contract compliance.
- Partner with Legal, Finance, Customer Success, and operational teams to ensure contractual and commercial alignment.
- Maintain accurate documentation of customer commitments, approvals, obligations, and operational dependencies.
- Partner with Customer Success, Professional Services, Support, Product, Finance, Legal, and executive teams to ensure alignment on customer responsibilities and delivery expectations.
- Help maintain alignment between the agreed operating model and actual execution.
Requirements
- 7+ years of experience in Service Delivery, Customer Success, Strategic Account Management, Professional Services, Contract Management, or related customer-facing operational roles.
- Strong understanding of SaaS, enterprise software, managed services, or technology delivery environments.
- Experience managing executive customer relationships and participating in governance, escalation, or Steering Committee meetings.
- Ability to interpret contractual obligations and coordinate operational execution against customer commitments.
- Strong commercial acumen, including understanding of scope management, change requests, approvals, financial impacts, and operational risk management.
- Excellent written, verbal, and executive-level communication skills.
- Strong organizational and operational discipline with the ability to manage multiple priorities and stakeholders simultaneously.
- Demonstrated ability to influence cross-functional teams and drive accountability without direct management authority.
- Experience working in highly matrixed and fast-paced environments preferred.
- Customer and internal stakeholders maintain clear alignment on responsibilities, expectations, governance structure, and operating model.
- Contractual obligations, key milestones, deliverables, and required actions are proactively tracked and managed.
- Change requests, commercial discussions, and approvals are coordinated efficiently and effectively.
- Risks, issues, and dependencies are identified early and resolved with appropriate urgency.
Nice to have
- Bachelor's degree in Business, Technology, Operations, or related field preferred.
Compensation
- $145k-$165k
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This listing is sourced directly from Lone Wolf Technologies's careers page and normalized into a canonical job model.