ClarityPay
Product & Platform Monitoring Lead
New York City
Sponsorship not specifiedDetected 184 days ago
PythonSQLGrafanaDatadogSite Reliability EngineeringData VisualizationIncident ResponseLeadershipCommunicationCollaborationUnderwriting
About the role
- Product & Platform Monitoring Manager to ensure the reliability, performance, and operational health of our fintech products and underlying platforms.
- This role sits at the intersection of Product, Engineering, Risk, and Operations, owning end-to-end monitoring of customer journeys, transaction flows, APIs, and third-party integrations.
Responsibilities
- Own real-time monitoring of APIs, services, and third-party integrations.
- Partner with Engineering to define SLIs, SLOs, alerts, and escalation paths.
- Lead incident detection, triage, and cross-functional response.
- Run incident calls, document timelines, and drive post-incident reviews.
- Support audit, compliance, and risk reporting through control monitoring.
- Build dashboards and reports for product, engineering, and leadership teams.
- Partner closely with Product, Engineering, Risk, Finance, and Customer Support.
Requirements
- 5+ years of experience in fintech, payments, lending, or financial services platforms.
- Strong understanding of API-based systems and transaction processing.
- Hands-on experience with monitoring/observability tools (e.g., Datadog, New Relic, Grafana, CloudWatch, Splunk).
- SQL or basic scripting experience in Python for analysis and reporting.
- Proven experience managing production incidents in high-availability systems.
- Experience with consumer lending, commercial lending, BNPL, card payments, ACH, or real-time payments.
- Familiarity with SRE concepts, SLAs/SLOs, and reliability best practices.
- Required
- Hands-on experience of building and managing MIS and Data reporting tools such as QuickSight, Tableau, PowerBI etc.
- Strong analytical and communication skills.
- Preferred
- Key Success Metrics
- Issues are identified before they materially impact customers.
- Clear, trusted dashboards provide real-time visibility into product and platform health.
Benefits
- Define and track product health metrics such as conversion rates, approval rates, payment success, and drop-offs.
Company info
- At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable "Pay-Over-Time" tools- including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence-combining deep expertise with advanced tech to deliver better outcomes, every time.
- Our clients rely on us to help them serve their customers, grow, and build loyalty. Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.
- Monitor end-to-end customer flows (onboarding, underwriting, payments, disbursements, repayments).
- Identify customer-impacting issues and coordinate timely resolution and communication.
- Track availability, latency, error rates, and transaction throughput.
- Ensure root causes are addressed and preventive actions are implemented.
- Monitor operational and transaction-level anomalies (failed payments, reversals, reconciliation breaks).
- At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants.
- Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable "Pay-Over-Time" tools- including monthly installments, BNPL, and revolving products.
- We solve complex credit challenges with speed, precision, and intelligence-combining deep expertise with advanced tech to deliver better outcomes, every time.
- Our clients rely on us to help them serve their customers, grow, and build loyalty.
- Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team.
- This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.
- Role Overview
- Proactively detect issues, lead incident response, and translate platform signals into actionable insights that improve customer experience and platform stability.
- Product & Customer Journey Monitoring
- Platform & Technical Monitoring
- Incident Management
- Risk, Controls & Reporting
- Cross-Functional Collaboration
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This listing is sourced directly from ClarityPay's careers page and normalized into a canonical job model.