nfrastructure
Service Desk Analyst
Buffalo, NY, United States
Sponsorship not specifiedDetected 3408 days ago
Customer SupportCollaborationMentoringMicrosoft Office
About the role
- This position will provide customer-friendly assistance to clients experiencing difficulty using IT products and services.
- The Service Desk Associate will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary.
Responsibilities
- Perform customer support to client via telephone, chat and email support
- Our work environments are designed to foster collaboration, creativity, excitement and success.
Requirements
- Experience working on a helpdesk/service desk handling tickets
- Experience troubleshooting Desktop hardware and associated peripherals
- Proficiency in navigating accounts with multiple skill set requirements
- Demonstrate effective soft skills, active listening skills and ability to empathize with customer's situation
- Must have an advanced understanding with - Microsoft Outlook 2010, Windows 7, Internet explorer 9, and computer terminology
- Must have an advanced understanding with
- Perform call backs as required
Skills
- The Associate will also analyze the data obtained with these tools to diagnose problems, determine trends, and plan upgrades.
Company info
- Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities.
- We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500|5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.
Equal opportunity
- At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest.
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This listing is sourced directly from nfrastructure's careers page and normalized into a canonical job model.