Iron Bow Technologies
Field Services Technician 2
Charlottesville, Virginia, United States
Sponsorship not specified$20k-$27kDetected 21 days ago
Customer Support
About the role
- IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas.
- Installs, maintains, and repairs products such as equipment, integrated systems, and software at the client and/or field locations.
- Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.
Responsibilities
- Provide technical / IT support for Commonwealth of Virginia
- Perform routine maintenance on customer's assets
- Perform break/fix software & hardware support (including OEM-certified warranty repair)
- Support tasks include end user device configurations
- May collaborate with vendors to provide technical insight
- Provide support for Windows 10/11 & MAC operating systems, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
- Provide after hours and weekend support as needed
Requirements
- Experience with Hardware diagnostics and replacement (motherboards, hard drives, keyboard replacements)
Skills
- High School plus advanced training and 2 plus years of experience.
- Experienced with troubleshooting Hardware (laptops/desktops) and software
- You're able to work independently or within a team
- Requires frequent travel with reliable transportation
- Must possess a valid Driver's License
- Must be able to lift a maximum of 30 pounds
- Must have manual dexterity
- Ability to read asset tags
- Ability to pass a VITA background check
- Ability to obtain Department of Corrections, Virginia State Police, and Virginia Department of Transportation clearances
- You have an A+ certification
Compensation
- The salary range for this position is $20-27/hr.
- This range reflects the anticipated base pay for the position and is not a guarantee of final compensation.
- Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
- Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities.
- This range represents only one component of Iron Bow's total compensation package.
- Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
Benefits
- An overview of our benefits is available on our careers page.
Company info
- Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
Equal opportunity
- Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
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This listing is sourced directly from Iron Bow Technologies's careers page and normalized into a canonical job model.