Datatonic

Training Account & Operations Executive

Canada · Contract

Sponsorship not specified$70k-$80kDetected 27 days ago

GCPLLMsCRMAccount ManagementLogisticsCommunicationAdaptability

About the role

You will bridge the gap between customer expectations and flawless execution, ensuring our customers receive a world-class training experience from initial scoping to post-delivery follow-up.
This is a 12-month fixed-term maternity cover contract.
Organise and facilitate training scoping calls with primarily AMER customers (but also EMEA) to understand their learning objectives.

Partner & Customer Relationship Management
Act as the main point of contact for our in-house trainers and partner contractors, ensuring they are fully briefed, prepared, and scheduled for upcoming deliveries.
Manage end-to-end training logistics to ensure a seamless customer journey, including sending calendar invitations, setting up virtual classrooms, and managing trainer schedules.
Own the feedback loop by gathering and monitoring class feedback, sharing insights with instructors, and proactively using data to elevate the customer experience.
Support the Training Operations Manager and Customer Training Lead on the day-to-day delivery ecosystem in AMER and EMEA.
Identify process inefficiencies within the customer journey or partner onboarding and suggest proactive improvements.
While the core of this role focuses on our training operations, planning, and logistics, the successful candidate will also take on temporary account management and sales tasks to support our growth during this contract period.

Proactive and collaborative communication, verbal and written.
Growth Mindset: Open to new concepts and ideas and get stuck in to test them out.
Adaptability: Happy to work in an environment where processes can change quickly
and comfortable working in a remote setting.
Communication Skills: Proactive and collaborative communication, verbal and written.

Datatonic Academy is the award winning Authorised Google Cloud Training Partner arm of Datatonic.
Since launching into North America in 2025, the business has grown rapidly, and this role is an opportunity to be part of shaping the trajectory of the Academy in the region.
As our Training Account & Operations Executive, you will be the primary point of contact for our customers and partners.
You will bridge the gap between customer expectations and flawless execution, ensuring our customers receive a world-class training experience from initial scoping to post-delivery follow-up.
While the core of this role focuses on our training operations, planning, and logistics, the successful candidate will also take on temporary account management and sales tasks to support our growth during this contract period.
$70,000 - $80,000 CAD

Collaborate with internal consulting teams and external Google Cloud Account Teams to co-create tailored training proposals and strategic learning plans for our customers.

As our Training Account & Operations Executive, you will be the primary point of contact for our customers and partners.
We are looking for someone who enjoys working with customers as well as executing operational administrative tasks.

This listing is sourced directly from Datatonic's careers page and normalized into a canonical job model.