The Huntington National Bank
Area Service Manager, Specialized Receivables
Columbus, Franklin County · Mid
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About the role
- The role serves as a key liaison between Treasury Management Sales, Product, Operations, Technology, and other busi
- Direct day-to-day operations to ensure timely, accurate, and high-quality execution of client onboarding, maintenance, service requests, and issue resolution.
Responsibilities
- This leader oversees onboarding, implementation, servicing, and support activities to ensure the successful delivery of Treasury Management solutions for commercial clients.
- ness partners to enhance the client experience, support strategic initiatives, and drive continuous process improvement.
- Provide leadership, direction, and oversight for teams responsible for onboarding, implementation, servicing, and support of SafeCash, Integrated Receivables, and EBPP solutions.
- Partner closely with Treasury Management Sales, Product, Operations, Risk, Compliance, and Technology teams to support business growth and product expansion initiatives.
- Drive operational excellence by monitoring service levels, productivity metrics, quality standards, and client satisfaction results.
- Lead and support strategic initiatives, product rollouts, process enhancements, system conversions, and organizational change efforts.
- Identify opportunities to improve onboarding, servicing, and support processes through automation, standardization, documentation, and workflow optimization.
- Collaborate with Product Management and business stakeholders to provide feedback on product enhancements, client needs, and operational impacts.
- Manage resource planning, capacity needs, staffing models, and workload distribution to support changing business demands.
- Prepare and deliver management reporting, business updates, and operational performance summaries to senior leadership.
Requirements
- Bachelor's degree
- 3+ years of leadership or management experience.
- 3+ years experience leading cross-functional initiatives and managing multiple priorities in a fast-paced environment.
Nice to have
- Strong understanding of Treasury Management implementation, servicing, and client support processes.
- Demonstrated success leading operational teams focused on client experience and service delivery.
- Experience implementing process improvements and driving operational efficiency.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent verbal, written, and presentation communication skills.
- Proven leadership skills with a commitment to colleague development, engagement, and talent growth.
- Strong alignment with Huntington's core values of Service Heart, Can-Do Attitude, and Forward Thinking.
- Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
Skills
- Serve as the escalation point for complex, high-profile, or high-risk client implementations, servicing matters, and operational issues.
- Establish performance expectations and accountability measures to achieve department goals and business objectives.
This listing is sourced directly from The Huntington National Bank's careers page and normalized into a canonical job model.