Galileo Learning

Director, Implementation & Client Operations

Remote, United States · Director

Sponsorship not specified$160k-$200kDetected 60 days ago

Data VisualizationProject ManagementSalesforceCRMSalesAccount ManagementPipeline ManagementForecastingHL7/FHIRLeadership

About the role

You will act as the critical bridge between Sales and Client Services, ensuring that the promises made during the commercial process are translated into operational reality.
This is a business operations and client-facing leadership role focused on launching healthcare delivery and health plan partnerships, not an internal IT software deployment role.
This role will also be responsible for evolving Galileo's implementation function to scale through automation, data, and emerging AI capabilities, reducing manual effort, accelerating time-to-launch, and improving overall client experience.

Build a scalable, automation-first implementation model that enables growth without linear headcount increases
Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams
Partner with Sales during active deal stages to flag implementation risks, inform go-live timelines, and influence client decisions including off-cycle launches
Define and maintain eligibility and roster management processes across client types, including real-time eligibility gating, file-based roster management, and member offboarding
Identify and implement automation opportunities across the implementation lifecycle to reduce manual effort and improve accuracy
Own and maintain comprehensive documentation for all implementation workflows
Lead translation of complex client data needs into technical requirements, ensuring data quality across clinical and billing systems

In this high-impact leadership role, you will be the architect of the systems, processes, and playbooks required to launch complex partnerships at scale.

CRM experience used for implementation tracking, pipeline management, and reporting (Salesforce preferred)
Experience designing and implementing automation solutions within operational workflows
Familiarity with AI applications in business operations, with an ability to identify practical use cases
Proficiency building or refining dashboards (Tableau, Looker, Power BI) and project management tooling
Experience managing at least one direct report
Exceptional external client-facing skills, with the ability to influence senior-level stakeholders
PMP, CPHIMS, or equivalent professional certification a plus

Range: $160,000-200,000 per year based upon prior experience, performance, and market dynamics.
Manage and develop your team, holding shared accountability for a portfolio of 20+ annual launches

7+ years leading complex technical implementations within the healthcare ecosystem (Payer, Provider, or Health Tech)
A proven track record implementing for Health Plans, Health Systems, Employers, and/or SLED clients, including accounts at 20k+ lives scale
Deep understanding of healthcare data exchange (HL7, FHIR, EDI) and the nuances of managing eligibility and reporting files
Medical / Dental / Vision insurance
Flexible Spending Account
Health Savings Account + match
Company paid STD/LTD, AD&D, and Life insurance
Paid Family Leave

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all.
Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients-on the phone, in the home, and everywhere in between.
Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health.
Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design.
Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.
Founded by Dr.

This listing is sourced directly from Galileo Learning's careers page and normalized into a canonical job model.