Zensurance

Zensurance

Senior Software Developer, Application Support (Remote First)

Toronto, ON · Senior

Sponsorship not specifiedCAD 104k-CAD 145kDetected 6 days ago
TypeScriptReactNode.jsFull-Stack DevelopmentAWSLeadershipCollaborationMentoring

About the role

  • As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience.
  • Our remote-first team is a place where you'll be challenged, supported, and encouraged to thrive.

Responsibilities

  • Serve as the primary escalation point for Tier 3+ incidents raised by the Application Support team that require deep technical investigation.
  • Take end-to-end ownership of resolutions: diagnose the root cause, implement and test a fix, and deploy to production.
  • Develop a broad working knowledge across Zensurance's technical domains (Node/TypeScript/AWS) to triage and resolve issues independently, without defaulting to dev-team escalation.
  • Support team enablement
  • Collaborate closely with Application Support team members to improve their ability to identify, triage, and resolve technical issues.
  • Document resolutions, build runbooks, and maintain the knowledge repository so that common escalations are resolved faster over time.
  • Identify recurring patterns in escalated incidents and drive upstream code or process changes to reduce their frequency.
  • Suggest and implement improvements to the escalation workflow, tooling, and support processes.
  • Contribute to cross-team collaboration with engineering, ensuring support insights inform product and platform quality.
  • Manage and respond to escalated tickets within parameters set by Broker Support SLAs.

Requirements

  • University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience.
  • Experience in architecting and augmenting large software systems.
  • Extensive full-stack experience with Node/AWS and the TypeScript ecosystem.
  • Ability to communicate efficiently.

Nice to have

  • Experience with React is a plus.

Skills

  • However, please don't use AI assistants during the live interview itself.
  • Want to explore a new tech stack or level up your skills?

Compensation

  • CAD 104k-CAD 145k

Benefits

  • Home office allowance to create a comfortable workspace
  • Flexible health and dental plans for families, including mental health support
  • Health & personal spending accounts to invest in wellness your way
  • Parental leave top-up, because family comes first
  • Education assistance reimbursement for courses, conferences, books, and memberships
  • Develop educational materials and provide coaching to help the team build technical confidence.

Company info

  • Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive. Zensurance has been recognized for its rapid growth and industry impact: ✅ Deloitte's Technology Fast 50 (2023, 2024, 2025) ✅ Deloitte's Technology Fast 500 (2024, 2025) ✅ Top Insurance Employers (2022) At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. If you're looking to build something meaningful in a fast-growing, customer-focused company, we'd love to hear from you! We are looking for a Senior Software Developer, Application Support! Reporting to the Associate Director, IT, this senior technical member of the Application Support team will work across Zensurance's engineering domains to investigate, diagnose, and resolve complex platform issues end-to-end - owning escalated incidents from triage through code-level fixes and deployment. In this role, you will develop broad familiarity with Zensurance's systems and codebases, coach and mentor team members, and partner with Engineering Leadership to continuously improve the quality and capability of the Application Support function. This is a remote-first role within Canada. #LI-Remote
  • Technical escalation & resolution
  • Business is hard work, but insurance doesn't have to be!
  • We empower business owners with simple, tech-driven insurance solutions through our online platform.
  • Our success is fueled by our team-oriented culture and four core values:
  • DELIVER - We set ambitious goals and achieve them.
  • Zensurance is redefining commercial insurance for Canadian businesses.
  • Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
  • Zensurance has been recognized for its rapid growth and industry impact: ✅ Deloitte's Technology Fast 50 (2023, 2024, 2025) ✅ Deloitte's Technology Fast 500 (2024, 2025) ✅ Top Insurance Employers (2022) At Zensurance, we value ownership, collaboration, and innovation.
  • Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.
  • If you're looking to build something meaningful in a fast-growing, customer-focused company, we'd love to hear from you!
  • We are looking for a Senior Software Developer, Application Support!
  • Reporting to the Associate Director, IT, this senior technical member of the Application Support team will work across Zensurance's engineering domains to investigate, diagnose, and resolve complex platform issues end-to-end - owning escalated incidents from triage through code-level fixes and deployment.
  • In this role, you will develop broad familiarity with Zensurance's systems and codebases, coach and mentor team members, and partner with Engineering Leadership to continuously improve the quality and capability of the Application Support function.
  • This is a remote-first role within Canada. #LI-Remote
  • INCLUDE - We foster an open and safe space for all.
  • INTEGRITY - We do what's right.
  • I NVENT - We create straightforward, innovative solutions.
  • AI Tools and Your Interview:
  • We know AI is a valuable tool, and you're welcome to use it to prepare for your interview.
  • We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.
  • Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.
  • Diversity & Inclusion:
  • Zensurance celebrates diversity and is committed to creating an inclusive environment.
  • We welcome applications from all backgrounds and provide accommodations throughout the hiring process.
  • If you need support, let us know, we're here to help.
  • We review every application with care to find the best fit for our team.
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This listing is sourced directly from Zensurance's careers page and normalized into a canonical job model.