Box
Product Support Specialist
Chicago, Illinois, United States · Junior
Sponsorship not specified$50k-$55kDetected 1 day ago
CybersecuritySOC OperationsProject ManagementCustomer SuccessCommunicationCollaboration
Stay score
odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
Level I$43,2221 entry
Level II$59,0302 entries
Level III$74,8183 entries
Level IV$90,6264 entries
Even the top of this range is below the Level II threshold of $59,030, so this role stays at one lottery entry however you negotiate. That is a property of the posted band, not of you.
DOL prevailing wage, 2026-27 wage year · Training and Development Specialists (13-1151) · Chicago-Naperville-Elgin, IL-IN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Box (NYSE:BOX) is the leader in Intelligent Content Management.
- We help companies thrive in the new AI-first era of business.
- Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Responsibilities
- Engage on customer-facing activities, such as product troubleshooting and providing support to enhance their use of the Box product.
- Collaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service.
- Develop both technically and professionally through these internal connections.
- You're a team player that collaborates well with other support tiers and cross-functional colleagues of varying experience.
- It's an amazing time to be working at Box and transforming the content management landscape cannot be done without providing best-in-class support for our developers, administrators, and end users.
- In this role, we support our users through a variety of channels on all aspects of Box products.
Requirements
- You have a BA/BS degree or equivalent work experience.
- You are technically savvy with a curiosity for how software works and passion for innovation.
- You are able to devise creative solutions/workarounds when the product may not align with customer expectations.
- You possess a strong desire to learn and grow with the ability to apply those learnings on customer cases.
- You have excellent written and verbal communication skills.
- You have high attention to detail, ability to troubleshoot, and utilize resources.
- You are a self-starter, motivated to work independently and make decisions when given a project or task.
- If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
Compensation
- Box is committed to fair and equitable compensation practices.
Benefits
- Benefit from ongoing training and continued education on topics and opportunities such as tooling, web development, project management, and personal development.
Company info
- Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
- Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
- We are intelligent, resourceful, clever, and committed.
- Gain insights into how our largest customers utilize Box on a daily basis, becoming the voice of the customer for Product and Engineering Teams.
- Learn how our largest customers use Box on a day-to-day basis and become the voice of the customer to our Product and Engineering Teams.
- Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
- We provide innovative and creative solutions and break through walls to solve our customers' problems.
Equal opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
- Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
- Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
- Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
This listing is sourced directly from Box's careers page and normalized into a canonical job model.