Rakutenamericas

Rakutenamericas

Director, Internal Communications

San Mateo, California · Director

Sponsorship not specified$113k-$211kDetected 30 days ago
Content MarketingStrategic CommunicationsLeadershipCommunicationCollaborationPlain Language

About the role

  • Rakuten Rewards is in a period of transformation.
  • This Director shapes how the company communicates to our employees through it, making strategy legible at every level and giving employees a clear line between their work and the company's direction.
  • You'll work closely with Rewards leadership.

Responsibilities

  • Build and execute a communications strategy that assures employees know the company's direction and can connect their own work to it.
  • Develop "what this means for you" framing for major announcements and strategic updates.
  • Partner with HR to ensure programs such as onboarding, career development, and role-change communications consistently tie individual work to company priorities.
  • Build listening mechanisms (pulse surveys, channel analytics, manager feedback loops) to measure where communications are landing and identify gaps.

Requirements

  • 7-12 years in internal or employee communications
  • experience advising senior leaders required.
  • A track record of improving employee understanding or engagement.
  • Demonstrated ability to navigate complex organizational dynamics, balancing the varying needs of cross-functional teams in areas such as Product, Marketing, Technology, and Human Resources.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • You can counsel senior leaders and push back when it's warranted.
  • To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Exceptional writer, especially in plain language that makes strategy feel relevant to the person reading it.
  • Business fluent. Enough understanding of the business to translate operating context into clear employee narratives without being hand-held. Consumer tech, ad tech, and e-commerce backgrounds preferred.
  • Operationally disciplined. This role runs programs. You build repeatable systems for recurring programs, keep tight calendars, and follow through.
  • Comfortable with data. You learn from survey results and channel metrics to adjust your approach.
  • Strong executive presence. You can counsel senior leaders and push back when it's warranted.
  • Tech literate. You use available tools to work faster and smarter, and can help employees navigate AI adoption with clarity and confidence.
  • Able to earn trust across a complex organization without formal authority.
  • Measures of success
  • Employee engagement and understanding of company strategy (survey-measured, year-over-year)

Nice to have

  • Global or multinational experience a plus.
  • Business fluent.
  • Enough understanding of the business to translate operating context into clear employee narratives without being hand-held.
  • Consumer tech, ad tech, and e-commerce backgrounds preferred.

Compensation

  • At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below.
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This listing is sourced directly from Rakutenamericas's careers page and normalized into a canonical job model.