Mira Home
Customer Care Specialist
Lindon, UT
Sponsorship not specifiedDetected 2 days ago
Customer SupportCommunicationMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations: The Customer Care Specialist (CCS) serves as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company.
- Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach Answer and log calls from customers, technicians, and management in internal, secure system Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments Reschedule appointments for new and recurring pest control customers Perform daily and weekly PestRoutes system clean-ups or "scrubs" Appropriately escalate inquiries or issues to management Appropriately route sales and cancelation requests to their correct departments
- What you bring to the table:
Responsibilities
- The CCS collaborates with various internal teams to provide Elite customer service with every interaction and to maximize operational efficiency locally and in conjunction with the centralized Customer Care Center (CCC).
Compensation
- $18 Per Hour Benefits: Health Savings Account (HSA) Health Insurance Dental Insurance Vision Insurance Paid Time Off HQ Building Perks Experience: One (1) year customer service experience or equivalent combination of education and experience required.
- Pay Information Our Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!
Benefits
- Health Savings Account (HSA) Health Insurance
- One (1) year customer service experience or equivalent combination of education and experience required.
Company info
- About Mira Home - Pest Control At Mira Home, we are a pest control company.
- We believe a better world begins with a better home.
- We're dedicated to helping homeowners and families enjoy comfortable, pest-free living spaces so they can focus on what matters most to them.
- As local pest experts, we tailor our solutions to meet the unique needs of each customer, combining effective treatments with a commitment to safety, respect, and exceptional service.
- Beyond pest control, we're passionate about making a positive impact in the communities we serve - supporting both neighbors near and far.
- When you join Mira Home, you'll be part of a team that values integrity, service, and making everyday life a little brighter for those we serve.
- Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.
- A career at Mira means experiencing our culture of caring.
- Are you a passionate individual who wants to deliver exceptional customer care and make a difference?
- Your commitment to putting your customers first will ensure every customer feels supported, informed, and confident in the protection of their home and their decision to be a part of the Mira Family.
- Join us and be a part of our incredible team!
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This listing is sourced directly from Mira Home's careers page and normalized into a canonical job model.