Braze
Technical Account Manager
Toronto
Sponsorship not specifiedDetected 6 days ago
Agentic AIProject ManagementRecruitingCustomer SuccessCustomer SupportCommunication
About the role
- We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
- There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
Responsibilities
- Your focus will be to drive value, retention, and adoption of Braze's product through the customer lifecycle, acting as the technical counterpart between Braze and your client's product and engineering team.
- You'll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
- Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
- Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
- 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Requirements
- 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
- You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
Compensation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Benefits
- More details on benefits plans will be provided if you receive an offer of employment.
- Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here.
- From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony.
Company info
- Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
- If Braze sounds like a place where you can thrive, we can't wait to meet you.
- As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams.
- This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.
- You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.
- You'll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.
- This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze's most advanced customers.
- Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
- Facilitate conversations regarding the customers' desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
- Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers' unique requirements to Braze's Product team
Visa & Work Authorization
- Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a dec
This listing is sourced directly from Braze's careers page and normalized into a canonical job model.