Bringoz

Bringoz

Customer Success Director

Hackensack, New Jersey · Director

Sponsorship not specifiedDetected 38 days ago
Project ManagementStakeholder ManagementSalesLogisticsCustomer SuccessCommunication

About the role

  • As a senior Customer Success Director, you will play a crucial role in ensuring the successful transition from Proof of Concept (POC) to full-scale rollout for our delivery and logistics solutions.
  • Discovery and Process Mapping: Conduct thorough discovery sessions to understand client needs, pain points, and objectives.
  • Map existing processes and workflows to identify areas of improvement and optimization.

Responsibilities

  • Collaborate with clients and internal stakeholders to gather requirements and align expectations.
  • Lead the POC process, ensuring successful implementation and addressing any challenges that may arise.
  • Collaborate with technical teams to customize solutions based on client requirements.
  • Develop and execute a comprehensive onboarding plan for clients transitioning from POC to full rollout.
  • Coordinate with various teams, including sales, support, and technical teams, to ensure a smooth onboarding process.
  • Provide guidance and support to clients during the onboarding phase.
  • Collaborate with clients to understand their success criteria and incorporate them into project milestones.
  • Maintain open and clear communication channels with internal and external stakeholders.

Requirements

  • Bachelor's degree in Business, Project Management, or a related field.
  • Proven experience in program or project management, preferably in the B2B SaaS industry.
  • Experience in the logistics/last mile field in a strong advantage
  • Strong understanding of project management methodologies.
  • Ability to analyze data, identify trends, and make data-driven decisions.
  • Travel will be required
  • Bachelor's degree in Business, Project Management, or a related field. Master's degree is a plus.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to manage multiple projects simultaneously and meet deadlines.

Nice to have

  • Master's degree is a plus.
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