Madhappy
Senior Ecommerce Merchandising Manager
Los Angeles, CA · Senior
Sponsorship not specified$110k-$130kDetected 98 days ago
A/B TestingProject ManagementGoogle AnalyticsCadenceShopifyResearchLeadershipCommunication
About the role
- Born in Los Angeles, 2017, the brand has built itself around an optimistic ideology, expressed through apparel, events, and experimental retail spaces around the world.
- This person is the onsite "owner" across homepage, navigation, PLP, PDP, cart, and checkout-responsible for merchandising execution, KPI tracking (in GA4), site health, and a steady cadence of conversion optimization and A/B testing.
Responsibilities
- Own and monitor core ecommerce KPIs in GA4 and Shopify: traffic, conversion rate, bounce/engagement, AOV, UPT, AUR, revenue per visitor, cart/checkout funnel performance
- Own QA processes and bug triage
- identify issues quickly and manage prioritization with the dev partner
- Build and maintain an experimentation roadmap (layouts, merchandising logic, PDP modules, cart/checkout improvements)
- Own QA processes and bug triage; identify issues quickly and manage prioritization with the dev partner
- Define hypotheses, success metrics, and test plans; coordinate implementation; deliver post-test readouts and recommendations
- Proactively diagnose KPI shifts (e.g., channel mix, device mix, PDP load time, OOS sizing, checkout friction) and drive action plans
- Deliver an experimentation roadmap and ship the first [2-4] tests or meaningful UX improvements
- Create a clear dev partner backlog with prioritized tickets and acceptance criteria
Requirements
- Experience running CRO initiatives and/or A/B testing programsExcellent project management + QA discipline
- 4-8 years ecommerce experience (DTC a plus) owning onsite performance and merchandising
- Strong GA4 experience (ecommerce reporting, funnel analysis, segmentation, anomaly detection, measurement sanity checks)
- Deep Shopify experience (collections, product organization, onsite merchandising workflows)
- Experience running CRO initiatives and/or A/B testing programsExcellent project management + QA discipline; can write crisp tickets/specs for dev partnersStrong communication and operating cadence (daily health checks, weekly trading)
Nice to have
- Define hypotheses, success metrics, and test plans
- coordinate implementation
- Increase experiment velocity while keeping measurement and learnings rigorous
- Analytics & insights (GA4 is core)
- Technology & platform improvements
- Stay current on ecommerce tools and platform opportunities (search, personalization, reviews, bundling, analytics, performance)
- Bring quarterly recommendations with a clear view of impact, effort, and cost
- Success in the first 90 days
Compensation
- 15 days PTO, and 9 days sick pay annually
Benefits
- 15 days PTO, and 9 days sick pay annually
- Paid holidaysHealth, dental, and vision insurance with 75% premium coverage by Madhappy
- Retirement plans available
- $600 quarterly health stipends
- Madhappy writes Local Optimist magazine, supports research and awareness in mental health through Madhappy Foundation.
- The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally.
- Own the site's "single source of truth" performance view: dashboards, annotations, and daily health checks
- Ensure GA4 event health and ecommerce tracking integrity in partnership with internal stakeholders/partners (identify gaps, validate launches, troubleshoot anomalies)
Apply directly at Madhappy →Create a free account for alerts like thisView Madhappy immigration profile
This listing is sourced directly from Madhappy's careers page and normalized into a canonical job model.