Ring Concierge
Returns & Repairs Associate
New York, New York, United States · Full-time
Sponsorship not specifiedDetected 21 days ago
ExcelLogisticsResearchCommunication
About the role
- In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs, damaged returns, and service-related requests.
- Success in this role requires strong operational follow-through, experience is quality assurance, systems accuracy, and polished communication.
Responsibilities
- Own service cases from intake through completion, ensuring accuracy, timeliness, and documentation (including Bridal, ecom, and stores)
- Create job bags and keep all repairs organized
- Research item/service history and maintain detailed case notes
- Report on trends and findings to support prevention and process improvements
- Manage damaged return workflows with our 3PL, including photo documentation and investigations
- Own all client communications related to repairs, damage-in-transit and damaged-return cases
- Cross-Functional Support & Reporting
- Support escalations and goodwill accommodations within approved budget/policy
- Maintain trackers, system updates, and monthly reporting on service volume + turnaround times
Requirements
- 3+ years in operations, repairs, client service, or order management
Nice to have
- At least 6 months of fine jewelry quality assurance preferred
- Bachelor's degree preferred or equivalent experience
Compensation
- Compensation for the role will be determined based on the candidate's qualifications, skills, and experience.
Benefits
- Health, Vision & Dental Insurance for full-time employees
Company info
- Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry.
- We are seeking a Returns & Repairs Associate to become an integral part of our team.
- This role is based in our Midtown NYC office, is client-facing, and works closely with Customer Care, Ecommerce Operations, Bridal, 3PL partners, and Product Development.
- Manage timelines and set clear expectations with customers and internal teams
- We offer generous employee discounts on our fine jewelry
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This listing is sourced directly from Ring Concierge's careers page and normalized into a canonical job model.