Gen Digital Inc.
Director, Product Management for Customer Engagement Platform
USA - Mountain View, CA · Director
Sponsorship not specifiedDetected 25 days ago
Backend DevelopmentA/B TestingComplianceProduct ManagementProduct StrategyAccount ManagementPerformance ManagementLeadershipCommunicationMentoring
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 100%
Of 7 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 486 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- CEP powers licensing, identity, and customer-facing experiences across Gen's multi-brand portfolio, including Norton, Avast, LifeLock, AVG, Avira, and CCleaner, serving hundreds of millions of users worldwide.
Responsibilities
- Lead, mentor, and grow a team of product managers by establishing strong product rituals, prioritization frameworks, and a culture of data-informed decision-making across both platform and consumer-facing workstreams.
- Own the product roadmap for Gen's licensing and entitlement infrastructure, including platform APIs, entitlement models, and licensing lifecycle management covering trial, activation, renewal, and transfer across diverse go-to-market motions, including direct and channel partnerships.
- Drive the identity backend product roadmap, including authentication, account management, and single sign-on across Gen's brand ecosystem, championing security-first design while delivering high-conversion, low-friction user experiences at global scale.
- Lead the strategy for Gen's next-generation customer portal, a unified and composable experience serving millions of subscribers, by prioritizing features that drive measurable outcomes in activation, cross-sell, upsell, and retention, while leveraging personalization infrastructure and in-product messaging to deliver contextually relevant experiences.
- Partner closely with Engineering, Design, Finance, and Revenue Operations to align the platform roadmap with go-to-market strategy, pricing models, and customer acquisition and retention goals.
- Drive the adoption of AI and data-driven experimentation within the product development lifecycle to accelerate delivery velocity and strengthen product intelligence across the platform.
- Lead talent management efforts, including recruitment, mentoring, performance management, and organizational development for a global, multicultural product team.
- Partner closely with Legal, Compliance, and Security to ensure platform adherence to data privacy, licensing integrity, and regional regulatory requirements, including GDPR and applicable identity and consumer protection standards.
Requirements
- Deep domain expertise in one or more of the following areas: software licensing platforms, identity and authentication systems, or B2C customer portal products, with a demonstrated track record of building platform products that operate at scale for 100M+ users or transactions.
- Experience defining and delivering API-driven platform products in close partnership with engineering organizations, with the ability to engage at the architecture level on licensing entitlements, identity protocols, and portal infrastructure.
- Strong command of product metrics, experimentation frameworks, and data-informed roadmap prioritization, with a proven ability to influence and align senior stakeholders across Engineering, Commercial, and executive functions.
Nice to have
- Serve as the primary product point of contact for CEP across eCommerce, payments, billing, and accounts leadership, navigating complex multi-brand and multi-region dependencies with strong stakeholder alignment.
- Represent the product function in cross-functional and executive forums, contributing to company-wide strategy and decision-making related to monetization, platform modernization, and the customer lifecycle.
- Bachelor's or Master's degree in Computer Science, Business, Engineering, or a related field.
- 12+ years of progressive product management experience, including at least 4 years in a senior product leadership role managing product management teams.
- Excellent written and verbal communication skills in English, with the ability to translate complex platform trade-offs into clear business impact for executive audiences.
- Experience working in global, matrixed organizations spanning multiple time zones and cultures.
- Experience in consumer software, cybersecurity, SaaS, or digital subscription businesses is highly desirable.
- Experience working across a multi-brand product portfolio with shared platform infrastructure is a plus.
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This listing is sourced directly from Gen Digital Inc.'s careers page and normalized into a canonical job model.