Natera
(Associate) Product Manager, Organ Health
Austin, TX · Junior
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
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Green-card filing pattern in this occupation
Green-card follow-through: 88%
Files H-1B transfers
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About the role
- The role emphasizes strong organization, attention to detail, and follow-through, and will require an effective communicator who can work across Clinical, Laboratory, Operations, Sales, and Business Development teams.
- Serve as an initial point of contact for product and case-related questions from field and internal teams, routing and escalating issues as appropriate.
- Use AI and analytics tools to track, analyze, and report on operational and product performance metrics, and surface trends and recommendations for the team.
Responsibilities
- Develop working knowledge of the Prospera and Renasight products, including the technology, clinical utility, customer workflows, and operational processes.
- Support clinical study-related activities by partnering with Clinical Operations and Operations teams to address questions and track operational needs over time.
- Monitor case progress and turnaround time on a regular basis, identify delayed or at-risk cases, and work with Operations and Laboratory partners to move them forward.
- Provide high-touch support for priority or sensitive cases to help ensure a positive customer experience.
- Support sustaining product operations, including documentation maintenance and updates, process coordination, and identifying opportunities to improve related processes.
- Support validation and quality activities, including data review and cleanup, in partnership with Laboratory, Quality, and Regulatory teams.
- Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
Requirements
- Bachelor's degree required, preferably in molecular biology, genetics, bioinformatics, or biological sciences. Advanced degree preferred.
- This role is designed for early-career professionals with 1-2 years of professional experience. Experience in product management, product marketing, program management, laboratory, clinical trials, genetic counseling, customer support, or related role is a plus.
- Ability to collaborate and interact effectively with individuals across functional areas.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and follow issues through to resolution.
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Nice to have
- Bachelor's degree required, preferably in molecular biology, genetics, bioinformatics, or biological sciences.
- Advanced degree preferred.
- Experience in the life sciences, biotechnology, genetic testing, or diagnostics industries preferred.
- Familiarity with transplant, nephrology, or cell-free DNA technology preferred.
Skills
- Familiarity with basic genetics required.
- Ability to quickly learn complex technical and clinical concepts and communicate them clearly.
- Excellent written and oral communication skills.
- Comfort working with data and modern tools, including AI and analytics tools, to track metrics and improve processes.
- Experience with or willingness to learn LIMS and case management systems.
- A collaborative, low-ego working style, and willingness to do both visible and behind-the-scenes work.
- BBB announcement on job scams
- FBI Cyber Crime resource page
Compensation
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
Benefits
- Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
- Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
- Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
Company info
- Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
- We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Natera's careers page and normalized into a canonical job model.