Alteva RCM

Alteva RCM

Client Coordination Manager (Fully In-Office)

Queens, New York, United States

Sponsorship not specified$115k-$125kDetected 9 days ago
Stakeholder ManagementAccount ManagementBusiness DevelopmentOnboardingAR/VRLeadershipCommunication

About the role

  • The Client Coordination Manager is responsible for leading the front-end onboarding process for new clients, ensuring each engagement is strategically aligned, operationally viable, and positioned for a successful transition into service delivery.
  • This position also plays an important role in safeguarding onboarding quality, ensuring complete and accurate client information, and supporting a high-touch client experience from the outset.

Responsibilities

  • Lead the review of all new client opportunities transitioned from the Business Development team.
  • Partner closely with the CRO to assess each new client for strategic fit, onboarding readiness, operational feasibility, and alignment with company service criteria.
  • Review and validate submitted client information for completeness, accuracy, and consistency before advancing accounts.
  • Capture, organize, and document critical client data in internal systems to support seamless handoff and operational execution.
  • Determine and assign the appropriate internal team members to support each client based on specialty, service needs, complexity, and organizational structure.
  • Collaborate with the CRO to assign AR Account Managers in alignment with client scope and strategic account needs.
  • Assign the appropriate Follow-Up Account Manager to ensure continuity, accountability, and post-handoff support.
  • Ensure internal stakeholders are fully informed and properly positioned to support a smooth onboarding and implementation process.
  • Maintain a high standard of responsiveness, including responding to scheduling requests and client communications within one business day.
  • Proactively manage follow-up with clients who are delayed, unresponsive, or in holding patterns to keep onboarding progress on track.

Requirements

  • Ensure all required onboarding information is collected in accordance with internal checklists, standards, and operational requirements.
  • Ensure all required documentation is accurate, complete, and routed to the appropriate internal stakeholders for timely processing.

Compensation

  • $115,000 - $125,000 USD

Benefits

  • Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance.
  • We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.

Company info

  • At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
  • Position Summary
  • The Client Coordination Manager is responsible for leading the front-end onboarding process for new clients, ensuring each engagement is strategically aligned, operationally viable, and positioned for a successful transition into service delivery. This role serves as a critical bridge between Business Development, the Chief Revenue Officer (CRO), clients, and internal operational teams, overseeing the evaluation, coordination, documentation, and progression of new accounts from initial handoff through official onboarding.
  • As a manager-level role, the Client Coordination Manager owns the client readiness process, drives timely movement through onboarding milestones, and ensures internal resources are assigned appropriately based on client needs, specialty, and account complexity. The role requires strong judgment, cross-functional coordination, proactive client management, and the ability to maintain momentum across multiple active accounts. This position also plays an important role in safeguarding onboarding quality, ensuring complete and accurate client information, and supporting a high-touch client experience from the outset.
  • Evaluate client structure, service model, business needs, and readiness to ensure proper onboarding decisions are made early in the process.
  • Exercise sound judgment in identifying gaps, risks, or concerns that may impact onboarding success or operational execution.
  • Contact clients directly when information provided is incomplete, inconsistent, or insufficient, and clarify requirements necessary to move forward.
  • Oversee the intake process from initiation through completion, ensuring clients receive the appropriate forms and instructions in a timely manner.
  • Establish a strong foundation for downstream teams by ensuring all onboarding records are comprehensive and reliable.
  • At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions.
  • We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
  • Serve as a central coordination point across departments to align resources and eliminate onboarding bottlenecks.
  • Act as a primary point of contact for clients during the onboarding readiness and intake stages.
  • Set expectations with clients regarding process requirements, timelines, next steps, and outstanding items.
  • Navigate sensitive or complex client situations with professionalism, urgency, and strong service orientation.
  • Maintain visibility into document status and ensure administrative dependencies do not delay onboarding progression.
Apply directly at Alteva RCM →Create a free account for alerts like thisView Alteva RCM immigration profile

This listing is sourced directly from Alteva RCM's careers page and normalized into a canonical job model.