Impact.com

Customer Success Manager, Enterprise

New York; Santa Barbara; Seattle; Columbus

Sponsorship not specified$80k-$95kDetected 7 days ago

RESTPerformance MarketingCustomer SuccessShopifyCommunicationCollaborationTime ManagementMentoring

About the role

As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
As an Enterprise Customer Success Manager, you will be an incredible product expert!
Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

Delivering world-class support to our top clients.
Maintain a balanced proactive/reactive relationship with your assigned accounts.
Dedicated duties include account monitoring, regular check-ins, and relationship building.
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.
From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.
Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform.
Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.
This involves utilizing our software suite to build stronger & more successful marketing campaigns.

3+ years of customer success/relationship experience, preferably B2B
Experience with Affiliate and performance marketing
Consistent track record of providing stellar support to customers
Embraces teamwork and cross-team collaboration
Healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills
Salary Range: $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.

Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)

$80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.
This is the pay range the Company believes is equitable for this position at the time of this posting.
Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant, along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

Medical, Dental, and Vision insurance
Flexible spending accounts and 401(k)
That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We're committed to your continuous learning.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

At impact.com, we believe that when you're happy and fulfilled, you do your best work.

This listing is sourced directly from Impact.com's careers page and normalized into a canonical job model.