Robinhood

Customer Experience Associate (New Grad)

Westlake, TX

Sponsorship not specified$21k-$25kDetected 12 days ago

Customer SupportCommunicationMentoring

About the role

If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.

Excellent written and verbal communication skills with the ability to explain complex topics clearly.
Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.
Ability to work the required shift for a 24/7 model
Grow your financial services expertise as you develop deep proficiency in Robinhood's products and a range of financial concepts.
Exceptional office experience with catered meals, events, and comfortable workspaces.
A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
Experience working in a customer support environment is preferred. A Bachelor's degree or prior experience in the financial services industry is a plus.
What we offer
Challenging, high-impact work to grow your career
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits

A Bachelor's degree or prior experience in the financial services industry is a plus.

Join us in building the future of finance.
An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
The largest transfer of wealth in human history.
About the team + role
Sharp problem-solvers.
Builders who are wired to make an impact.
Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
Expectations are high, and so are the rewards.
Location & Schedule

This role is also eligible to participate in a Robinhood bonus plan.
Click here to learn more about our Total Rewards, which vary by region and entity.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools.

equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.

This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.