Senior Support Engineer, Snoo Operations & Support
New York City, NY · Senior · Contract
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$17,098 more — $149,698 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $149,698 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Database Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- It's built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet.
- Every day, Reddit users submit, vote, and comment on the topics they care most about.
- With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet's largest sources of information.
Responsibilities
- Family Planning Support
Requirements
- 3+ years of mentorship experience to junior team members
- Experience with Information Technology and Security best practices
- Experience supporting a company's IT with little or no oversight
- Experience with Identity Providers/SAML (Okta, OneLogin, Sailpoint, etc.)
- Previous experience in a rapidly growing startup environment
- Experience managing vendor relationships
- Experience with audio engineering principles and support
- You are seen as leader on the team who is hardworking, learns quickly, and thrives in a fast-paced environment
- You have 5+ years of experience in end-user support operations, including mentoring junior staff
- You have exceptional Mac troubleshooting skills
- 5+ years experience in IT Operations or IT Support in a professional environment
- Experience leading support ticket management and tracking
- Strong customer service, problem-solving and teamwork abilities
- Google Workspace for enterprise experience
- Knowledge of audio/video conferencing solutions and support
- Excellent oral and written communication skills and customer service
- Experience communicating with vendors to manage expectations and relationships
- Ability to plan, drive, and support multiple, concurrent projects and initiatives
- Ability to participate in an on-call rotation that includes after hours and weekend support
Compensation
- In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission.
- To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state.
- We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies.
Benefits
- Comprehensive Healthcare Benefits and Income Replacement Programs
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
- Mental Health & Coaching Benefits
- Flexible Vacation & Paid Volunteer Time Off
- Generous Paid Parental Leave
- In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission.
- Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave.
Company info
- Our mission is to bring community and belonging to everyone in the world.
Equal opportunity
- Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.
- If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Visa & Work Authorization
- You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
This listing is sourced directly from Reddit's careers page and normalized into a canonical job model.