Webitservices

T3 Service Desk Engineer

Naperville, Illinois, United States · Full-time

Sponsorship not specifiedDetected 147 days ago

AWSAzureLinuxCybersecurityRecruitingCustomer SupportDNSFirewallCiscoCommunicationProblem SolvingMentoring

About the role

Please apply to be considered when the position opens..
Your role will involve troubleshooting advanced issues, mentoring junior staff, and participating in project work.

Documentation: Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions.
Incident Management: Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence.
Security: Implement and manage security measures to protect client data and systems from threats and vulnerabilities.
WEBIT Services is building a Candidate Pipeline for the Tier 3 Service Desk Engineer Position.
As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team.
You will handle complex technical issues, provide expert guidance, and collaborate with other IT professionals to ensure the delivery of superior IT services.
Resolve complex technical issues escalated from Tier 1 and Tier 2 support, ensuring timely and effective resolution, including but not limited to:
Collaborate with project teams to design, implement, and manage IT projects for clients.

Strong analytical and problem-solving skills with the ability to handle complex technical issues independently. ·
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. ·
Ability to work collaboratively within a team environment and share knowledge effectively.

Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable.
Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.
Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships.

$85,000 - $110,000/yr Unlimited PTO Eligibility: After 90 days Employee Ownership Eligible after 1 year of service

Company-paid Day-1 Health Insurance for employee Company-paid AD&D Insurance Company-paid LTD & STD Insurance Unlimited PTO Employee Assistance Program Dental Insurance Vision Insurance 401k Life Insurance
Mentorship and Training: Provide guidance and training to Tier 1 and Tier 2 support staff, fostering a culture of continuous learning and improvement.

This listing is sourced directly from Webitservices's careers page and normalized into a canonical job model.