opb
Internal Account Manager
Summerville, South Carolina · Full-time
Sponsorship not specifiedDetected 20 days ago
Account ManagementAccountingExcelLogisticsProcess ImprovementERPCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementMentoringAdaptabilityMicrosoft OfficeNetSuite
About the role
- OPB is a leader in the lawn & garden and metal fencing industries with trusted brands of aluminum and wire products which include: No Dig, Garden Zone, IronCraft, Pet Sentinel, Garden Craft, Yardlink, ScreenGuard and Proworx.
- If you require any assistance or accommodation completing this application, please contact us!
- Origin Point Brands is a veteran-friendly, equal opportunity employer.
Responsibilities
- Build and maintain strong working relationships with customer contacts and internal stakeholders.
- Support customer-specific processes, portals, reporting requirements, and communication standards.
- Order Management & Account Support
- Partner with internal teams to resolve order issues, fulfillment concerns, shipment delays, inventory questions, and customer escalations.
- Support timely and accurate communication regarding order status, product availability, shipment updates, and customer requests.
- Work closely with Sales, Customer Service, Distribution, Production, Logistics, Accounting, and overseas offices to support assigned customer accounts.
- Reporting, Analysis & Sales Support
- Prepare and maintain customer reporting, including open order reports, inventory updates, sales reports, KPI summaries, and account activity updates.
- Support sales activities, including presentation preparation, trade show materials, product information, inventory reporting, and customer meeting follow-up.
- Train and support assigned account managers or customer service team members as needed.
Requirements
- Advanced proficiency in Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
- Ability to follow through on issues from identification through resolution.
- Maintain a strong understanding of customer requirements, service expectations, operational standards, and account-specific KPIs.
Nice to have
- Experience in manufacturing, distribution, retail, wholesale, e-commerce, or consumer products.
- Experience supporting major retail, national account, or B2B customer relationships.
- Experience with ERP systems
- NetSuite experience is a plus.
- Experience with customer portals, EDI orders, compliance requirements, deductions, chargebacks, claims, or A/R resolution.
- Experience preparing customer-facing reports, sales summaries, KPI updates, or presentation materials.
- Customer ownership
- Professional communication
Company info
- Founded in 1999, Origin Point Brands (OPB) is a global manufacturer and distributor of steel, aluminum, and other finished goods for the North American market.
- The company is headquartered in Summerville, S.C., in a 450,000-square-foot facility and has additional distribution facilities in Houston, Texas, and Kansas City, Kansas, as well as a sales office in Mooresville, N.C.
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from opb's careers page and normalized into a canonical job model.