Plenful
Customer Experience Account Manager
Remote (United States)
Sponsorship not specifiedDetected 3 days ago
Data AnalysisComplianceProject ManagementSalesforceCRMSalesAccount ManagementProcess ImprovementCustomer SuccessAccount RetentionHIPAALeadershipCommunicationProblem SolvingOrganizational Skills
About the role
- We're actively hiring as we continue to scale.
- As the company grows, this critical role has significant growth potential.
- This is a unique experience to join a funded startup and see first-hand how a company is built.
Responsibilities
- Build and maintain strong, long-lasting client relationships to ensure satisfaction and loyalty.
- Lead internal process improvement related to customer communication.
- Your responsibilities will expose you to a breadth of company needs as you collaborate cross-functionally with our technical, commercial, and executive teams.
Benefits
- Our AI platform is trusted by 95+ leading healthcare organizations to power smarter, faster, and more resilient pharmacy operations.
Company info
- Customer Relationship Management: Serve as the primary point of contact for customers, starting at their implementation kick-off call.
- About Plenful Plenful is on a mission to move pharmacy forward through intelligent automation.
- Learn more about our values and origin story at https://www.plenful.com/company.
- Serve as the primary point of contact for customers, starting at their implementation kick-off call.
- Customer Satisfaction: Proactively monitor account health indicators and engage customers, including regular usage/ROI analysis, business reviews, and on-site customer visits.
- Proactively monitor account health indicators and engage customers, including regular usage/ROI analysis, business reviews, and on-site customer visits.
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