Eqbank
Manager, Customer Identity & Access Management (CIAM)
Toronto · Full-time
Sponsorship not specifiedDetected 89 days ago
OAuthRoadmappingLeadershipCommunicationCollaborationCISSP
About the role
- Continuously assess business priorities, customer experience needs, regulatory drivers, and industry trends to shape CIAM capability evolution.
- Regularly re-prioritize CIAM initiatives based on changing business needs, risk posture, and market developments.
- Act as a trusted advisor to IAM leadership and senior stakeholders on CIAM investments, trade-offs, and sequencing.
Responsibilities
- Proven ability to work closely with business and product stakeholders to deliver identity capabilities aligned to business outcomes.
- Define and maintain the CIAM strategy and multi-year roadmap aligned with business growth, digital transformation, and enterprise security objectives.
- Partner with business, product, and digital teams to understand customer journeys, growth objectives, and pain points
- Drive alignment with architecture and wider cyber security stakeholders on platform-level patterns, risk trade-offs, and decision points.
- Define and maintain platform release and feature enablement governance.
- Ensure CIAM solutions align with security, privacy, and regulatory requirements through strong design governance and oversight.
- Support audits, risk assessments, and regulatory engagements by providing CIAM domain expertise and direction.
- Own the strategic direction for CIAM platforms and tooling, including roadmap planning and capability evolution.
- Partner with vendors and internal teams to ensure platforms are used effectively and aligned to long-term strategy.
- Provide high-level architectural guidance and design oversight for CIAM implementations.
Requirements
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
- Master's degree (MBA, MSc, or equivalent) is an asset.
- 7-8+ years of experience in IAM or security domains, with a strong focus (3+ years) in Customer IAM (CIAM).
- Hands-on experience with Auth0 and Okta, and the ability to quickly assess and adopt new customer authentication tools and services.
- Leverage experience with Auth0, Okta, and similar customer authentication platforms to guide platform usage and optimization.
- Provide platform-level technical leadership for CIAM, with the ability to understand implementations at engineering depth without performing hands-on coding.
- Strong working knowledge of CIAM concepts including customer authentication, federation, authorization, identity lifecycle, and consent.
- Strong ability to reason CIAM solutions at engineering depth (configuration, integration patterns etc.)
- Proven ability to assess industry trends, emerging threats, and technology shifts to inform CIAM strategy.
- Ability to balance customer experience, security, regulatory requirements, and delivery constraints.
Skills
- Assess new and emerging customer authentication and CIAM tools, patterns, and services, recommending adoption where appropriate.
- Strategic & Analytical Skills
- Strong prioritization and decision-making skills in dynamic environments.
- Excellent written and verbal communication skills.
This listing is sourced directly from Eqbank's careers page and normalized into a canonical job model.