Techtronic Industries (TTI)
Customer Support Associate
Anderson, SC
Sponsorship not specifiedDetected 1 day ago
ExcelCustomer SupportLeadershipMicrosoft Office
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Job Description: Techtronic Industries Co.
- Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.
- Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
Responsibilities
- TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries.
- Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide.
- TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today.
- Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture.
- This focus and drive provides TTI with a powerful platform for sustainable leadership and strong growth.
- Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Customer Support Associate.
Requirements
- Ability to communicate well with callers using a clear understanding voice.
- Ability to professionally handle irate callers and high stress situations.
- Ability to satisfy consumers and end users with minimal request for management intervention.
Nice to have
- Proficient with Microsoft Word and Excel, Access would be a plus.
Benefits
- We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.
- Verify and authorize warranty coverage for all callers.
- Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
- Work with internal customer on warranty claims, stock issues, lost or damaged freight.
- Enter orders, provide pricing and stock availability and status of order to all customers.
Company info
- Our Values are our beliefs, principles and standards that do not change over time.
- Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.
- TTI was founded by Mr.
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