Samsara

Samsara

Product Support Engineer

Remote - Canada · Contract

Sponsorship not specified$101k-$131kDetected 9 days ago
PythonSQLData AnalysisIncident ResponseJiraLogisticsCustomer SupportCadenceSystems EngineeringCommunicationCollaborationProblem SolvingMentoringAdaptability

About the role

  • You will serve as the primary technical authority for the software components associated with the ELD compliance product.
  • This role is open to candidates currently residing in Canada.
  • Please note that relocation assistance is not available for this position.

Responsibilities

  • Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
  • Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams
  • Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.
  • Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.
  • Lead technical feedback for new products to ensure supportability and ease of customer understanding.
  • Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness.
  • Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis.
  • Elevate the organization's technical expertise by providing technical coaching and conducting case reviews for support engineers.
  • If you're ready to build for the long term and own the outcome, your journey starts here.
  • Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.

Requirements

  • 6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products.
  • Familiarity with ELD related rules and regulations.
  • Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
  • Adaptability and ability to thrive in a fast-paced, dynamic work environment.

Nice to have

  • Experience in Telematics industry is a plus.
  • Data Analysis skills
  • Python, SQL and Tableau.
  • Experience with fleet regulatory requirements for compliance.

Skills

  • Demonstrated strong resourcefulness, creativity, and problem-solving skills.

Compensation

  • The range of annual base salary for full-time employees for this position is below.

Benefits

  • Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
  • Flexible Working
  • Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Company info

  • Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.
  • Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
  • Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
  • At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
  • Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.
  • Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
  • As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
  • You are the critical bridge between our customers, field teams, and R&D, ensuring that our product maintains 100% accuracy in recording Hours of Service (HOS) and Records of Duty Status (RODS).
  • Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
  • At Samsara, we win together, celebrate together and support each other.

Equal opportunity

  • Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.
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This listing is sourced directly from Samsara's careers page and normalized into a canonical job model.