Lumin Digital

Lumin Digital

Director, Product Insights

Remote- United States · Director

Sponsorship not specifiedDetected 29 days ago
SQLData AnalysisData ScienceData VisualizationA/B TestingUX ResearchResearchExperimental DesignLeadershipCommunicationCollaborationMentoring

About the role

  • Basic Function The Director of Product Insights is responsible for shaping and operationalizing the strategic direction of the Insights function in alignment with the broader Product strategy.
  • The Director is a confident leader who champions a culture of data-driven decision-making and empowers teams with actionable insights.
  • Travel: - Less than 25% LIFE AT LUMIN DIGITAL Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people.

Responsibilities

  • Define and deliver the strategic roadmap for the Insights function, aligning priorities with Lumin Digital's business and product objectives.
  • Advise and partner with executive leadership across Product, Marketing, CX, Design, and Engineering to integrate data and research into long-term strategic decisions.
  • Lead cross-functional analytics and research programs that identify high-value opportunities, optimize customer experiences, and mitigate risks through continuous monitoring of user engagement, product performance, and behavioral trends.
  • Oversee the design and governance of enterprise-wide KPIs, dashboards, and reporting frameworks to measure customer experience, product outcomes, and market trends.
  • Manage operational budgets, vendor relationships, and analytics tools to ensure cost-effective and scalable insights capabilities.
  • Lead high-impact, multi-phase initiatives from concept through delivery, ensuring measurable outcomes and alignment with organizational strategy
  • Perform other duties as assigned.
  • Coach, mentor, and provide training opportunities to build team members' skills, promote internal growth, and prepare staff for future roles and responsibilities.
  • Manage hiring, onboarding, performance evaluations, promotions, compensation, and terminations, ensuring fair and consistent application of policies and procedures.

Requirements

  • While performing the duties of this Job, the employee is regularly required to sit
  • Other physical activities may be required to support business operations.
  • Ability to occasionally lift/move up to 25 pounds.

Nice to have

  • Master's degree preferred.
  • 8 years of progressive experience in data analytics, data science, or user research, with at least 3 years in a leadership role managing multidisciplinary insights teams required.
  • Experience working in SaaS, fintech, or digital platforms, with demonstrated success influencing product development and customer experience strategies through insights is required.
  • Prior experience leading enterprise-wide KPI frameworks, experimentation models, or behavioral analytics programs in a cross-functional environment is preferred.
  • Hands-on experience managing vendor relationships, tooling budgets, and analytics platforms such as Looker, Fullstory, Pendo, SQL, or similar is required.

Compensation

  • Manage hiring, onboarding, performance evaluations, promotions, compensation, and terminations, ensuring fair and consistent application of policies and procedures.

Benefits

  • Include We take care of our people with medical, dental, and vision insurance, a 401(k) with company match, flexible PTO plus 12 paid holidays, paid sick leave, and paid parental and family leave.
  • We also offer a lifestyle spending account, tuition reimbursement, and a cell phone stipend.
  • Build, scale, and develop a high-performing multidisciplinary team of data scientists, analysts, and researchers, fostering a culture of innovation, accountability, and continuous learning.

Company info

  • At Lumin, we thrive on curiosity and innovation.
  • Our culture is built on trust in our expertise and decisions, respect for diverse perspectives and talents, and boldness in pursuing new ideas.

Equal opportunity

  • Individuals with a disability who are otherwise able to perform the essential functions of the job may request reasonable accommodation through the Human Resources department.
  • equal opportunity employer.
  • We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis.
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