Molina Healthcare
Supervisor, Support Center Operations - remote
United States
Sponsorship not specifiedDetected 2 days ago
ComplianceSalesforceCRMSalesProcess ImprovementCustomer SupportHIPAALeadershipCommunicationCollaborationProblem SolvingMicrosoft OfficeMicrosoft Teams
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odds of building a lasting career here
31Risky
Cap-exempt (no lottery)0
Sponsors this role58
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 40%
Of 5 labor certifications old enough to have been used, 3 expired without the employer filing the next step. Median time from filing to decision: 500 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Oversee daily Concierge and Service Recovery operations, including case assignment, ownership, aging, and follow-up.
- Ensure complex member concerns are appropriately managed through resolution.
- Provide guidance to frontline staff and supervisors regarding Service Recovery workflows, processes, and expectations.
Responsibilities
- Supervisor, Support Center Operations - Concierge & Service Recovery Team
- The Supervisor, Support Center Operations - Concierge & Service Recovery Team provides operational leadership and oversight for Medicaid Concierge and Service Recovery activities.
- The Supervisor partners with frontline teams, leadership, and cross-functional stakeholders to support operational readiness, identify service barriers, and improve processes that impact the member experience.
- Support implementation and ongoing development of Service Recovery workflows, processes, and operational resources.
- Identify operational barriers and collaborate with appropriate partners to support resolution.
- Partner cross-functionally to improve member experience and strengthen service recovery processes.
- Ability to manage multiple priorities and complex member issues.
- Organizational and time-management skills, and ability to manage simultaneous projects and tasks to meet internal deadlines.
- Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
Requirements
- Ability to work cross-functionally across a highly matrixed organization.
- Microsoft Office suite and applicable software programs proficiency.
- Knowledge of customer service, member experience, and service recovery practices.
- Experience with analyzing data, operational workflows, and reporting.
- Ability to identify operational trends and process improvement opportunities.
- Strong collaboration skills with the ability to work effectively across teams and functions.
Nice to have
- Management/leadership experience.
- Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
- To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Skills
- Knowledge, Skills and Abilities
- Strong leadership, communication, and organizational skills.
Compensation
- Molina Healthcare offers a competitive benefits and compensation package.
Benefits
- Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
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This listing is sourced directly from Molina Healthcare's careers page and normalized into a canonical job model.