Topcon Positioning Systems, Inc
Application Specialist Earthmoving
Remote (CA-US)
Sponsorship not specifiedDetected 7 days ago
JiraControlsCommunication
About the role
- While technical in nature, this role does not function as a technical authority and does not involve complex investigations, product architecture decisions, or foundational documentation.
Responsibilities
- Phone & Call ‑ Center Support
- Serve as a responder for inbound phone and case ‑ based support, handling a high daily volume of Machine Control support ca se.
- Accurately document cases, troubleshooting steps, and resolutions to support knowledge sharing and escalation.
- Escalate complex, high ‑ impact, or unresolved issues following defined support escalation paths.
- Field & On ‑ Site Support
Requirements
- Hands ‑ on experience with Machine Control systems or related construction technology.
- Working knowledge of GNSS systems, basic hydraulics interfaces, electrical systems, and software configuration.
- Strong verbal communication skills and ability to explain technical concepts to non ‑ technical users.
- Willingness and ability to travel as needed up to 5 0%
Nice to have
- Previous experience as a Machine Control field technician or bench technician.
- Hands-on experience supporting MCX platforms, mmGPS/LPS.
- GNSS receivers, and RTK radio systems.
- Ability to read and interpret basic technical wiring diagrams, voltages, hydraulics and signal flows.
Company info
- Support customers during job startup and early production phases to ensure system readiness.
- Provide real ‑ time troubleshooting guidance to dealers and customers over the phone, screen sharing, and remote tools.
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