Ketryx
Delivery and Success Associate - Enterprise
Boston, Massachusetts, United States · Exec · Full-time
Sponsorship not specified$62k-$75kDetected 78 days ago
PythonJavaSQLMachine LearningKQLProject ManagementCustomer SuccessSystems EngineeringFDA RegulatoryMedical DevicesCommunicationProblem SolvingRegulatory Affairs
About the role
- This is a technical, engineering‑adjacent role.
- This is an excellent opportunity for early‑career engineers or technically trained professionals who want exposure to regulated industries, verification & validation practices, and customer‑facing technical work, while growing alongside a mission‑driven team.
- You bring an engineering mindset to your work.
Responsibilities
- Support Customer Success: Partner with clients during onboarding and ongoing use of the Ketryx platform, helping them apply best practices for requirements, verification, and quality workflows.
- Configure and Support the Platform: Assist with configuring Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts.
- Collaborate Cross‑Functionally: Share customer insights with Product, Engineering, and Quality teams to help improve the platform and internal processes.
- Support Quality & Compliance Efforts: Contribute to accurate, well‑structured documentation within the Quality Management System (QMS) and reinforce strong process discipline.
- Grow Your Technical Skill Set: Build fluency in regulated software development concepts such as requirements management, verification & validation (V&V), and the V‑model.
- Come join us and help build the AI platform to power safe innovation.
- As a Delivery and Success Associate - Enterprise, you'll work closely with customers who rely on Ketryx to manage safety‑critical and regulated development processes.
- You'll support customers from onboarding through long‑term partnership, helping configure the Ketryx platform, supporting requirements and quality workflows, and applying structured problem solving to real challenges.
- You'll develop a deep understanding of how regulated teams build, verify, and validate software.
Requirements
- Technical or Engineering Background: Bachelor's degree in engineering, computer science, or a related technical field (or equivalent hands‑on technical experience).
- Technical Communication Skills: Ability to understand and explain technical concepts clearly, both verbally and in writing.
- Required Skills
Skills
- Analytical Problem‑Solving: Comfort troubleshooting issues, asking good questions, and reasoning through complex workflows.
- Ability to understand and explain technical concepts clearly, both verbally and in writing.
- Preferred Skills
- Experience in customer success, professional services, or product operations in B2B SaaS.
- Background in quality, regulatory affairs, or systems engineering.
- Familiarity with Software as a Medical Device (SaMD).
- Experience working in an early stage, product-based start up.
- Competitive compensation
- Generous stock options possible
- Work in an exciting field with a positive impact on the world
- Generous PTO for full-time
- Ketryx is an equal opportunity employer.
Compensation
- $62,000 - $75,000 base + variable + equity options
- compensation may be negotiated based on experience level
Benefits
- Ketryx is saving and improving lives by making medical software safe and reliable.
- We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide.
- We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.
- Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that's why we need you!
- Interest in Regulated Industries: Curiosity about or comfort working in regulated, safety‑critical environments (medical devices, biotech, pharma, aerospace, automotive, etc.).
Company info
- You're excited by the opportunity to work close to engineering, quality, and regulated product development, while also collaborating directly with customers.
- Apply Engineering & Quality Thinking: Help customers reason through leaving evidence, verification activities, and structured development processes commonly used in regulated and safety‑critical environments.
- Collaborative Mindset: Enjoys working across teams and building trusted relationships with customers and teammates.
- Opportunity to learn and grow as part of a global team
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Ketryx's careers page and normalized into a canonical job model.