Kin Insurance

Kin Insurance

Licensed Customer Service Agent (Shift 10AM-7PM CST)

Remote (United States) · Full-time

Sponsorship not specifiedDetected 133 days ago
RESTOutbound SalesProcess ImprovementCustomer SupportAPI TestingAR/VRUnderwritingProperty & Casualty

About the role

  • As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates.
  • Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand.
  • Out of 13,000 companies, Kin was just named one of America's Best Customer Service Providers for 2026 by USA TODAY!

Responsibilities

  • Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
  • Experience working in a high-volume call center or customer support environment handling inbound calls
  • Bonuses and incentives designed to drive your success

Requirements

  • Please only apply if you are able to live and work full-time in one of the states listed above.
  • Applicants must be able to live and work full-time in Ontario to be considered.
  • Active Property & Casualty (P&C) or Personal Lines insurance license (required)

Skills

  • Prompt updates and feedback following interviews
  • Interviews with recruiters, hiring managers, and members of teams
  • Skills assessment relevant to the position, if applicable
  • Genuine, thoughtful human interaction at every step
  • Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
  • Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)

Compensation

  • In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months)!

Benefits

  • $1000 retention bonus (payable at 6 months)
  • Terry Berry Perks Program - Earn points to redeem for lifestyle gadgets, home goods, and more
  • Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
  • Multiple medical plan options, plus dental and vision coverage
  • Company-funded HSA contributions (based on medical plan selection)
  • Company-paid life insurance and short-term disability
  • A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
  • Access to mental health support and confidential counseling resources
  • 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
  • Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
  • Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
  • Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes

Company info

  • Kin makes life simpler, more affordable, and better for homeowners - especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident - so homeowners aren't left behind when they need help most.
  • Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
  • Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)
  • Forbes' America's Best Startup Employers (2026)
  • Kin makes life simpler, more affordable, and better for homeowners - especially in the places where climate risks, rising costs, and outdated systems make it harder.
  • We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
  • Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident - so homeowners aren't left behind when they need help most.
  • Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states.
  • We serve customers in 14 states (and counting).
  • Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
  • Inc. 5000 Fastest-Growing Private Companies
  • Forbes' Fintech 50 (2023-2026)
  • Great Places to Work Certified (May 2024-May 2027)
  • Most importantly, we're building Kin to be a place where people do meaningful work with real impact - for our customers, our communities, and each other.
  • We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings.
  • To learn more about how we work and what we're building, visit kin.com http://kin.com and see how we work https://www.linkedin.com/company/kin-insurance/life/kin/.
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This listing is sourced directly from Kin Insurance's careers page and normalized into a canonical job model.